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Five9 vs LiveOps
June 04, 2023 | Author: Adam Levine
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Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.
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LiveOps cloud-based contact center / virtual call center software with social customer service greatly improves customer service and customer support. With the LiveOps cloud contact center, you can respond from one
Five9 and LiveOps are both prominent cloud-based contact center solutions, but they have distinct differences in terms of their offerings and approach. Five9 provides a comprehensive suite of contact center features, including intelligent routing, IVR, workforce management, and robust analytics. It focuses on optimizing contact center operations and enhancing customer experiences through advanced functionalities. LiveOps, on the other hand, operates as a contact center outsourcing platform, connecting businesses with a network of remote agents who work from home. LiveOps emphasizes flexibility and scalability, allowing businesses to tap into a distributed workforce to handle customer interactions.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
Five9 vs LiveOps in our news:
2021. Zoom, Five9 Scrap $14.7 Billion Deal as Investors Vote No
Zoom Video Communications Inc. and Five9 Inc. have terminated their $14.7 billion merger agreement due to a significant drop in Zoom's share price, resulting in a nearly one-third reduction in the deal's value. As a result, shareholders of Five9 rejected the offer. Zoom had intended to acquire Five9, a provider of call-center software, to enhance its widely used videoconferencing application in the face of intensifying competition. Headquartered in San Ramon, California, Five9 develops cloud-based software that utilizes artificial intelligence to assist companies in addressing customer inquiries and engaging with them irrespective of language, location, or device. According to its website, Five9 serves notable brands such as Under Armour, Citrix, Athena Health, and Lululemon.
2021. Zoom buys cloud call center firm Five9 for $14.7B
Zoom has reached an agreement to purchase cloud call centre service provider Five9 for approximately $14.7 billion. This proposed acquisition is part of Zoom's ongoing efforts to expand its range of offerings. Over the past year, the video conferencing software has introduced various office collaboration products, a cloud phone system, and an all-in-one home communications appliance. By acquiring Five9, which serves more than 2,000 customers worldwide, including Citrix and Under Armour, and handles over 7 billion minutes of calls annually, Zoom aims to enter the contact center market valued at around "$24 billion."
