Facebook Messenger vs WhatsApp
Last updated: June 15, 2020
Facebook Messenger is an instant messaging service and software application which provides text and voice communication. Available now for Android and iPhone.
WhatsApp Messenger is a cross-platform mobile messaging app which allows you to exchange messages without having to pay for SMS. WhatsApp Messenger is available for iPhone, BlackBerry, Android, Windows Phone and Nokia and yes, those phones can all message each other! Because WhatsApp Messenger uses the same internet data plan that you use for email and web browsing, there is no cost to message and stay in touch with your friends.
Facebook Messenger vs WhatsApp in our news:
2020 - WhatsApp finally launches payments
WhatsApp has announced that users in Brazil would be the first to be able to send and receive money by way of its messaging app, using Facebook Pay, the payments service WhatsApp owner Facebook launched last year. The payments service — which currently is free for consumers to use (that is, no commission fee taken) but businesses pay a 3.99% processing fee to receive payments — will work by way of a six-digit PIN or fingerprint to complete transactions. You use it by linking up your WhatsApp account to your Visa or Mastercard credit or debit card, with initial local partners including Banco do Brasil, Nubank and Sicredi. Cielo, a payments processor, is also working with WhatsApp to complete transactions. “We have built an open model to welcome more partners in the future,” it noted.
2020 - Businesses on Facebook can now respond to customers in Messenger
Facebook is launching a new inbox on Messenger today to make it easier for business owners to respond to incoming customer messages from the same app they use to message friends and family. The update will allow businesses to manage all their communications from a single app, instead of having to toggle back and forth between apps in order to write and respond to customer inquires — A process many business owners said they found frustrating. Business users can still use the Facebook’s Page Manager app to manage their Facebook posts, create ads, view their Page insights and respond to messages, if they choose.
2020 - Facebook announces Zoom-like clone with Messenger Rooms
Facebook comes for Zoom with a new service - Messenger Rooms - a tile-view video chat experience that can hold up to 50 participants. You do not need a Facebook account to join a Messenger Room. There will be no time limits on calls. Messenger Rooms privacy protections include the ability to control who sees your room, and can lock or unlock it. If it's unlocked, anyone with the link can join and share the room with others. But the room creator has to be present to start the call. Messenger Rooms arrives as some people are looking for an alternative to Zoom, which has faced a number of security and privacy issues in the past two months.
2020 - Facebook takes on Zoom with Messenger desktop app on macOS and Windows
Facebook is releasing a standalone Messenger desktop app on macOS and Windows. The new app comes at a time when millions of people around the world are stuck at home due to the coronavirus outbreak. The timing is right, too, as videoconferencing apps such as Zoom, Skype and others race to offer the best experience for all the folks working at home. It brings some obvious (albeit minor) advantages, like having Messenger in a window of its own and not having to track your browser tabs. Facebook's list of features for the standalone Messenger app doesn't differ much from the web-based Messenger experience. You still get free, unlimited group video calls, which sync across mobile and desktop platforms. And standalone apps are typically faster and more responsive than apps that run in your browser.
2020 - Facebook makes Messenger for iOS faster and lighter
The new (built from scratch) version of Messenger for iOS is now a smaller download, with smaller updates, that launches faster than before. As Facebook points out, "a faster start time may not matter as much if you only open an app once or twice a day, but it makes a huge difference when you open an app many times a day." More precisely, Facebook claims Messenger now loads twice as fast (compared to the previous iOS version), and is just one fourth of its original size. Some features are temporarily unavailable due to this change, but Facebook says it'll try to bring them back "soon."
2019 - WhatsApp adds business catalogs
WhatsApp is expanding its business app with a new “catalogs” feature that will allow the businesses to showcase and share their products and services to potential customers, who can browse photos, view prices and read product descriptions to help inform their purchase decisions. These catalogs effectively serve as a mobile storefront on WhatsApp and one that can be operated without the need for a web page at all. Instead, the business owner simply visits the new Catalog option in their app’s settings and uploads photos of whatever it is they’re selling and fill out the details, which can optionally include a product or service code.
2019 - WhatsApp Business app added customer service features to its desktop and web apps
A year ago, WhatsApp officially introduced its standalone app aimed at small business customers. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile. These include tools to organize and filter chats, as well as to quickly reply to customer inquiries. Quick Replies feature lets businesses respond to common questions from customers with pre-written replies. It joins several other customer service features, like automated greeting messages that are triggered when the customer pings the business account, or away messages that can be scheduled for those times when you’re not able to immediately answer new inquiries.
2018 - WhatsApp launched encrypted group video calls
WhatsApp has supported video calling since 2016, but calls were, until now, limited to two participants. With the latest change, the app is upping its support to four total participants. That's a fairly modest increase, particularly compared to other services. Facebook Messenger supports group video calls of up to 50, while Skype supports 25 participants. But the feature is likely more challenging for WhatsApp than some of its competitors. Its video calls, like other messages sent within the app, are end-to-end encrypted by default, for one thing. The company also needs to ensure new features are optimized for people with slower connections and older devices. Thus WhatsApp gets more secure video calls than Skype
2018 - WhatsApp adds Telegram-like channels
WhatsApp added an option to have only admins to send messages in group chats. This could be useful for people and companies that use WhatsApp as a way to send mass updates, and to cut down on noise and clutter. In fact it's an alternative for Telegram's channels, where only administrators can broadcast messages. This format is suitable for corporate micro-blogs to deliver company news, discount-offers or announcements to large number of customers.
2018 - WhatsApp updates group chats to fight Telegram
WhatsApp launched a slew of new features for Groups on iOS and Android that let admins set a description for their community and decide who can change the Groups settings. Meanwhile, users will be able to get a Group catch up that shows messages they were mentioned in, and search for people in the group. Group improvements will help WhatsApp better compete with Telegram, which has recently emerged as an insanely popular platform for chat groups, especially around cryptocurrency. Telegram has plenty of admin controls of its own, but the two apps will be competing over who can make it easiest to digest these fast-moving chat forums. The conclusion is that WhatsApp now provides better group chats if compared vs Telegram