Dialpad vs RingCentral

2020. Dialpad raises $100M Series E at a $1.2B valuation



Dialpad, the business-centric voice, video and contact-center service, has raised a $100 million Series E funding. The company says its valuation is over $1.2 billion after it has now raised a total of $245 million. The funding news comes only a few weeks after the company also announced its acquisition of video conferencing service Highfive, a move that brought deeper expertise in mobile video and conferencing room devices to the company. Recently, Dialpad has put a lot of emphasis on its AI solutions. Back in 2018, it launched its VoiceAI service, for example, and it now offers a number of AI solutions as part of its Voice Intelligence service (or Vi, as the company calls it). This includes a note-taking service, for example, as well as call transcripts and sentiment analysis, among other features.


2020. Dialpad acquires video conferencing service Highfive



VoIP provider Dialpad, the company behind the popular video conferencing service UberConference, today announced that it has acquired Highfive, a well-funded video conferencing startup that focuses on providing businesses with conference room solutions. Dialpad is clearly aiming to double down on video. While UberConference does have built-in video conferencing features already, the service is mostly known for its calling features. In addition to its conference call solutions and VoiP platform for business users, Dialpad also offers a contact center solution.


2019. Avaya partners with RingCentral to provide cloud offering


After months of evaluating sale and merger options, Avaya announced a strategic partnership and $500 million contribution from RingCentral. The company, which emerged from a bankruptcy filing in 2017, now faces growing competition from large rivals such as Microsoft Corp and Amazon Web Services. Those rivals deliver similar communications services as software running inside cloud data centers, a capability Avaya has struggled to match but where RingCentral is a major player. Under the deal, Avaya will rely on RingCentral to provide cloud technology in a new offering. Both companies will contribute funding to the sales and marketing of the cloud product.


2018. Dialpad acquired AI-startup TalkIQ



Dialpad, the business communications platform, has acquired TalkIQ to take an injection of artificial intelligence. TalkIQ can capture voice in near real time and apply sentiment analysis and analytics. This could provide a customer service operation with feedback in real time along with advice for managers when to intervene in a call. The TalkIQ functionality will be incorporated natively right into the Dialpad suite of apps, which includes voice and video along with customer service call center management and UberConference for conference calling.


2007. RingCentral allows to manage your calls, save money with VoIP

The phone call management service called RingCentral is introducing a slew of VoIP plans called DigitalLine that give users the option to use VoIP instead of, or on top of their existing landlines. The new VoIP implementation is fairly straightforward. All incoming calls can be set to be received via VoIP, letting you receive and manage phone calls while away from your landline. You can also get various minute packages to use VoIP to make outgoing calls, including an all-you-can-eat plan of outgoing VoIP for around $25/month. In contrast to consumer VoIP services like Vonage, Skype, or Comcast"s DigitalVoice, RingCentral isn"t aiming at cheap outgoing long distance providers, as much as the multi-line business crowd who"s looking for a way to handle several lines without the hardware or staffing. Small business owners will love it, since you can set up a ridiculously extensive set of rules to handle incoming calls, or reroute them on the fly with a virtual phone call manager called SoftPhone.