vs Zendesk

Connect to your customers on Facebook and Twitter as easily as on traditional support channels like email, phone and web. organizes all of your support in one place so you can respond efficiently wherever your customers reach out.
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Zendesk free open-source alternatives are osTicket, OTRS, Mantis
Face to face in the news:

2014 - embeds video in customer support. Zendesk should better react

Salesforce's platform is going visual — as in video support. The customer relationship management (CRM) giant just introduced a new Salesforce Support Center, which includes video customer support. From now companies can provide rich video content directly in their support center and get detailed analytics on how that video content is performing so they can best optimize the way their customers interact with information in their help centers. The next generation video support is included at no additional charge with a subscription. Pricing starts at $30 per month, per agent at