ConnectWise vs ServiceNow
Last updated: January 28, 2020
Business Software for Technology Providers. ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.
ConnectWise vs ServiceNow in our news:
2020 - ServiceNow acquires AI chatbot startup Passage AI
ServiceNow has acquired Passage AI, a startup that helps customers build chatbots in multiple languages, something that should come in handy as ServiceNow continues to modernize its digital service platform. With Passage AI, ServiceNow gets AI technology, which should fit in nicely with ServiceNow’s mission. For starters, the company’s chatbot solutions gives ServiceNow an automated way to respond to customer/user inquiries. Even more interesting for ServiceNow, Passage includes an IT automation component that uses a conversational interface to submit tickets, handle queries and take direct action through APIs. It also gets an HR automation piece, giving the company an intelligent tool it could incorporate across its Now Platform in tools like ServiceNow Virtual Agent and Service Portal, as well as Workspaces in multiple languages.
2020 - ServiceNow acquires AI-based IT monitoring startup Loom Systems
ServiceNow has acquired Loom Systems, an Israeli startup that specializes in AIOps. The companies did not reveal the purchase price. ServiceNow is first and foremost a company trying to digitize the service process, however that manifests itself. IT service operations is a big part of that. Companies can monitor their systems, wait until a problem happens and then try to track down the cause and fix it — or, they can use the power of artificial intelligence to find potential dangers to the system health and neutralize them before they become major problems. That’s what an AIOps product like Loom’s can bring to the table. By joining forces, the companies want to bring together AI innovations and ServiceNow’s AIOps capabilities to help customers prevent and fix IT issues before they become problems.
2019 - ServiceNow teams with Workplace by Facebook on service chatbot
Workplace, Facebook’s enterprise collaboration and communication application, and ServiceNow announced a new chatbot to make it easier for employees to navigate a company’s help desks inside Workplace Chat. The integration can involve IT or HR help desk scenarios. A chatbot can help companies save time and money, and employees can get answers to common problems much faster. Previously, getting these kind of answers would have required navigating multiple systems, making a phone call or submitting a ticket to the appropriate help desk. This approach provides a level of convenience and immediacy.
2018 - ServiceNow integrated with Box
Two enterprise cloud giants ServiceNow and Box have announced a new integration. For ServiceNow customers, it means that they can access Box content without leaving a ServiceNow application and changing focus. On a practical level, customers can grab the Box plug-in from the ServiceNow Store. It comes with some prebuilt workflows for typical ServiceNow product usage scenarios, but the integration is flexible and allows customization. As an example, in an HR scenario, the ServiceNow administrator might build a workflow for onboarding a new employee in ServiceNow’s HR application. Using the company’s Flow Designer workflow-building tool, they can pull in all the documents a new employee needs to sign with other tasks into a single workflow. The conclusion is that ServiceNow has now better integrations compared vs EasyVista
2018 - ServiceNow created helpdesk-chatbot platform to leave Cherwell behind
ServiceNow unveiled new chatbot building tool called Virtual Agent that provides developers a way to create an automated bot-driven process for routine helpdesk requests. The company claims that you can build these bots to provide end-to-end service. Meaning if you tell the bot you need a new phone, it can pull your records, understand what you currently have and order a new one all in the same interaction — and all within a common messaging interface such as Slack or Microsoft Teams. It also works for customer service transactions to process routine customer inquiries without having to route them to a CSR to answer typical questions. The conclusion is that ServiceNow gets more AI-automated than Cherwell
2017 - Helpdesk provider ServiceNow bought a design firm to take on Jira
ServiceNow bought design firm Telepathy because it knows that offering enterprise-class functionality isn’t enough anymore to win over Jira. Your applications have to look good too. Companies can’t just deliver good functionality. They have to deliver it in a way that appeals to both IT from an administrative perspective and end users from a pure design and ease of use perspective. ServiceNow has purchased seven companies since 2013 prior to today’s announcement.
2014 - ServiceNow adds more Enterprise features to compete with SharePoint
ServiceNow, the cloud IT service management provider, launched a suite of new products and features devoted to large companies. The new features include enhanced custom application creation experience, new service automation products, executive decision-making visualization tools and a more intuitive user experience. In particular, the new product Facilities Services Automation displays incidents at company facilities on floor-plan visualizations, and allows facilities managers to track building configurations to tackle issues from security to waste disposal. Service Creator, another new feature, allows nontechnical people to build simple applications. Another visualization project, CIO Roadmap, offers timeline visualization features displaying prioritized investment decisions across business functions. The new capabilities are built on the ServiceNow platform and leverage
the common data model shared across the company’s portfolio.