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Comm100 vs LivePerson
May 25, 2023 | Author: Sandeep Sharma
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Comm100 is the leading provider of customer service and communication software, globally. With "100% communication, 100% success" as our motto, we are committed to making customer communication simple and effective for you. Comm100's live chat software is designed with the goal to make online chat easy for anyone. Comm100 Email Marketing is professional opt-in email marketing software that offers all the tools needed to implement successful opt-in email marketing campaigns.
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LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
Comm100 and LivePerson are both popular customer engagement platforms that provide live chat and messaging solutions for businesses, but they have distinct features and approaches to customer communication. Comm100 offers a comprehensive suite of customer engagement tools, including live chat, ticketing, knowledge base, chatbot, and social media integration. It focuses on providing a seamless and personalized customer experience through proactive chat invitations, intelligent routing, and real-time visitor monitoring. Comm100 is suitable for businesses of all sizes and industries. On the other hand, LivePerson specializes in conversational commerce and AI-powered messaging solutions. It emphasizes leveraging chatbots and AI technology to automate and enhance customer interactions. LivePerson's platform supports messaging across various channels and provides features such as chatbot building, agent collaboration, and analytics. It is particularly suited for businesses that prioritize automation and digital transformation in customer engagement.
See also: Top 10 Live Chat platforms
See also: Top 10 Live Chat platforms
Comm100 vs LivePerson in our news:
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has acquired German startup Synchronite in order to obtain its co-browsing and video-chat technology. This acquisition is expected to enhance LivePerson's real-time customer service offering by enabling agents to view the customer's screen, enabling them to provide guidance in tasks such as form filling, completing purchases, and other functionalities on the client's website. Other companies operating in a similar space include Unblu, LiveLook, and Firefly. The specific purchase price for Synchronite, based in Mannheim, has not been disclosed.
