 |
ClickDesk vs Olark
May 21, 2023 | Author: Sandeep Sharma
0
ClickDesk is a reliable combo of Live chat, Video chat, Helpdesk and Social toolbar. Answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better with our integrated helpdesk, use video chat for a more personal experience and improve customer connections with our social toolbar.
2
Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat. Find the fastest way to make a sale and keep customers happy. Solve their problems before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
ClickDesk and Olark are both live chat software tools designed to facilitate customer communication, but they have some key differences:
1. Features and Functionality: ClickDesk offers a combination of live chat, voice, and video chat capabilities, allowing businesses to provide various communication channels to their customers. In addition to real-time chat, ClickDesk includes features like audio and video calls, help desk ticketing, social media integration, and a customizable chat widget. Olark, on the other hand, primarily focuses on live chat functionality, providing features like chat routing, canned responses, visitor tracking, and chat transcripts.
2. Integration and Platform Support: Both ClickDesk and Olark offer integrations with popular platforms and business tools, allowing seamless data exchange and workflow automation. However, Olark provides a wider range of integrations, including popular CRM systems, content management systems, and eCommerce platforms. ClickDesk's integration options are relatively more limited, primarily focusing on popular help desk and CRM platforms.
3. Pricing and Plans: ClickDesk offers different pricing plans based on the selected features and the number of agents or users. It offers separate pricing tiers for live chat and help desk features, allowing businesses to choose the functionalities they need. Olark, on the other hand, has a simpler pricing structure based on the number of operators, with all features included in a single plan. Comparing the pricing of both tools is essential to determine which aligns better with the business's needs and budget.
4. User Interface and Customization: ClickDesk provides a unified agent dashboard where users can manage live chats, calls, and support tickets from a single interface. It offers customization options for chat widgets and the ability to brand the chat experience. Olark also offers customization options, allowing businesses to match the chat widget's appearance to their website. However, its interface may be considered more streamlined and straightforward compared to ClickDesk.
See also: Top 10 Live Chat platforms
1. Features and Functionality: ClickDesk offers a combination of live chat, voice, and video chat capabilities, allowing businesses to provide various communication channels to their customers. In addition to real-time chat, ClickDesk includes features like audio and video calls, help desk ticketing, social media integration, and a customizable chat widget. Olark, on the other hand, primarily focuses on live chat functionality, providing features like chat routing, canned responses, visitor tracking, and chat transcripts.
2. Integration and Platform Support: Both ClickDesk and Olark offer integrations with popular platforms and business tools, allowing seamless data exchange and workflow automation. However, Olark provides a wider range of integrations, including popular CRM systems, content management systems, and eCommerce platforms. ClickDesk's integration options are relatively more limited, primarily focusing on popular help desk and CRM platforms.
3. Pricing and Plans: ClickDesk offers different pricing plans based on the selected features and the number of agents or users. It offers separate pricing tiers for live chat and help desk features, allowing businesses to choose the functionalities they need. Olark, on the other hand, has a simpler pricing structure based on the number of operators, with all features included in a single plan. Comparing the pricing of both tools is essential to determine which aligns better with the business's needs and budget.
4. User Interface and Customization: ClickDesk provides a unified agent dashboard where users can manage live chats, calls, and support tickets from a single interface. It offers customization options for chat widgets and the ability to brand the chat experience. Olark also offers customization options, allowing businesses to match the chat widget's appearance to their website. However, its interface may be considered more streamlined and straightforward compared to ClickDesk.
See also: Top 10 Live Chat platforms
