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Cisco Contact Center vs LiveOps
June 04, 2023 | Author: Adam Levine
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Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
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LiveOps cloud-based contact center / virtual call center software with social customer service greatly improves customer service and customer support. With the LiveOps cloud contact center, you can respond from one
Cisco Contact Center and LiveOps are both contact center solutions but have notable differences in terms of their deployment models, features, and pricing structures.
Cisco Contact Center is an on-premises or cloud-based contact center solution offered by Cisco Systems. It provides a comprehensive suite of contact center capabilities, including voice, chat, email, social media, and self-service options. It offers advanced routing, queue management, and workforce optimization features, as well as integration with Cisco's networking infrastructure. Cisco Contact Center is known for its scalability, reliability, and robust reporting and analytics capabilities.
LiveOps, on the other hand, is a cloud-based contact center platform that specializes in virtual, remote agent capabilities. It enables organizations to leverage a distributed workforce of at-home agents, providing flexibility and cost savings. LiveOps offers features such as call routing, IVR, and CRM integration. It focuses on providing a seamless agent experience, real-time monitoring, and quality management tools. LiveOps is known for its agility, scalability, and ability to handle high call volumes.
One key difference between Cisco Contact Center and LiveOps is their deployment models. Cisco Contact Center offers both on-premises and cloud-based options, providing flexibility to organizations with different infrastructure preferences. LiveOps, on the other hand, is a cloud-based solution, allowing organizations to scale quickly and leverage the benefits of a distributed workforce.
Another difference lies in their pricing models. Cisco Contact Center typically involves upfront costs for hardware and licenses, with ongoing maintenance and support fees. LiveOps, being a cloud-based solution, often follows a subscription-based pricing model, where organizations pay for the number of agents and usage.
See also: Top 10 Call Center software
Cisco Contact Center is an on-premises or cloud-based contact center solution offered by Cisco Systems. It provides a comprehensive suite of contact center capabilities, including voice, chat, email, social media, and self-service options. It offers advanced routing, queue management, and workforce optimization features, as well as integration with Cisco's networking infrastructure. Cisco Contact Center is known for its scalability, reliability, and robust reporting and analytics capabilities.
LiveOps, on the other hand, is a cloud-based contact center platform that specializes in virtual, remote agent capabilities. It enables organizations to leverage a distributed workforce of at-home agents, providing flexibility and cost savings. LiveOps offers features such as call routing, IVR, and CRM integration. It focuses on providing a seamless agent experience, real-time monitoring, and quality management tools. LiveOps is known for its agility, scalability, and ability to handle high call volumes.
One key difference between Cisco Contact Center and LiveOps is their deployment models. Cisco Contact Center offers both on-premises and cloud-based options, providing flexibility to organizations with different infrastructure preferences. LiveOps, on the other hand, is a cloud-based solution, allowing organizations to scale quickly and leverage the benefits of a distributed workforce.
Another difference lies in their pricing models. Cisco Contact Center typically involves upfront costs for hardware and licenses, with ongoing maintenance and support fees. LiveOps, being a cloud-based solution, often follows a subscription-based pricing model, where organizations pay for the number of agents and usage.
See also: Top 10 Call Center software
