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Cisco Contact Center vs Five9
May 19, 2023 | Author: Adam Levine
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Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
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Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.
Cisco Contact Center and Five9 are both popular contact center solutions with distinct features and capabilities. Cisco Contact Center, offered by Cisco Systems, provides a comprehensive suite of contact center solutions that encompass inbound and outbound voice calls, email, chat, social media, and self-service options. It offers advanced routing and queuing capabilities, workforce management tools, analytics, and integrations with other Cisco collaboration products. On the other hand, Five9 is a cloud-based contact center platform that focuses on omnichannel customer engagement. It provides features such as automatic call distribution, interactive voice response, predictive dialing, and robust reporting and analytics. Five9 also offers integrations with popular CRM systems and various third-party applications.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
Cisco Contact Center vs Five9 in our news:
2021. Zoom, Five9 Scrap $14.7 Billion Deal as Investors Vote No
Zoom Video Communications Inc. and Five9 Inc. have terminated their $14.7 billion merger agreement due to a significant drop in Zoom's share price, resulting in a nearly one-third reduction in the deal's value. As a result, shareholders of Five9 rejected the offer. Zoom had intended to acquire Five9, a provider of call-center software, to enhance its widely used videoconferencing application in the face of intensifying competition. Headquartered in San Ramon, California, Five9 develops cloud-based software that utilizes artificial intelligence to assist companies in addressing customer inquiries and engaging with them irrespective of language, location, or device. According to its website, Five9 serves notable brands such as Under Armour, Citrix, Athena Health, and Lululemon.
2021. Zoom buys cloud call center firm Five9 for $14.7B
Zoom has reached an agreement to purchase cloud call centre service provider Five9 for approximately $14.7 billion. This proposed acquisition is part of Zoom's ongoing efforts to expand its range of offerings. Over the past year, the video conferencing software has introduced various office collaboration products, a cloud phone system, and an all-in-one home communications appliance. By acquiring Five9, which serves more than 2,000 customers worldwide, including Citrix and Under Armour, and handles over 7 billion minutes of calls annually, Zoom aims to enter the contact center market valued at around "$24 billion."
