Video: Box vs Zendesk

Box offers free cloud storage and file sharing services that enables you to securely share and access files online. Companies rely on Box because it's secure, works on any device and scales to meet the needs of small businesses and Fortune 500 companies. Box free alternatives are: Google Drive, OneDrive.
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Zendesk free open-source alternatives are osTicket, OTRS, Mantis
Face to face in the news:

2010 - Cloud Content Management - the future of ECM?. Zendesk should better react

Recently we have taken a look at what stage is the introduction of Enterprise 2.0 technologies in the ECM systems. What will these systems look like in the future? Perhaps they will look like At least, Aaron Levy, the founder of believes it's true. He even invented the term "Cloud Content Management" as an alternative to Enterprise Content Management. While this term is mainly for marketing purposes, however, some ideas really can become the basis of ECM 2.0. The main promise of ECM is creating a unified information space in enterprise. ECM is intended provide user a unified access to all data, regardless of in what repositories/applications this data is stored. But what if a company uses one or more SaaS-applications from different providers?

Cloud Content Management
None of the leading ECM vendors is working to integrate its solution with SaaS-providers like Recently, had been straightforwardly working to become a unified content repository for all popular SaaS services and cloud platforms: Salesforce, Google Apps, NetSuite, SugarCRM ...

Cloud Content Management
The second idea of - is to deploy consumer Web simplicity to ECM. "Imagine if the web worked like this: you want to watch a YouTube video, but you have to download the video in a separate window before watching. Ridiculous? Totally. But that's how modern ECM systems work. Want to view a document? Download it and open in Microsoft Word". In you do not need to download documents. Is broadcasts documents on your computer like a video from Youtube. provides online viewer that allows to broadcast up to 20 different formats, and allows to edit documents online in Zoho editors.
And the third idea - mobile access. Being SaaS-service provides 24/7 access to enterprise content from laptop or smartphone, no matter where you are located. provides full-featured mobile clients for iPhone/iPad and Android, as well as the desktop client for Windows, allowing to work with content offline.