Bomgar vs WebEx
Last updated: November 15, 2018
Secure Remote Support for Desktops and Devices. With Bomgar, support organizations can access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance, all with the highest levels of security.
Cisco Webex is your one place to call, message, meet. Build stronger relationships with face-to-face meetings and real-time collaboration using whiteboarding, screen sharing and more. Showcase the best you with video conferencing that is simple but powerful.
Bomgar vs WebEx in our news:
2018 - Webex Teams gets BroadCloud Calling integration
Webex Teams, a service for continuous teamwork with video meetings, group messaging, file sharing and white boarding, has added cloud calling via the integration with enterprise-grade cloud-based PBX phone system BroadCloud Calling. The addition of calling to Webex Teams’ content sharing and messaging capabilities makes it a “single UC (unified communications) application, which was the original vision of UC. Webex Teams was launched earlier this year when Cisco merged its two collaboration platforms – Webex and Spark – into a single platform.
2018 - Cisco morphed Spark into Webex
Cisco announced that its Spark team messaging app will be rebranded and rolled into its Webex platform.The move follows a decision to ditch the Cisco Spark brand, which will become Webex Teams. The app will include all of Spark’s collaboration features, including persistent messaging, whiteboarding, simple guest access and content sharing. Cisco also launched a new Webex Meetings videoconferencing app, which will replace Spark’s meeting app. Spark video meetings had previously operated independently from Webex, hosted in the public cloud rather on Webex data centers. As a result of the changes, both Webex Meetings and Webex Teams will run on the Webex infrastructure backbone.
2018 - Cisco acquired Accompany to add AI to Webex
Cisco has agreed to acquire startup Accompany, which uses artificial intelligence to build databases of people and relationships at companies. It's like a personal assistant, giving executives the context they need before conversations and meetings. Cisco plans to incorporate Accompany technology into its collaboration products, for example by introducing company and individual profiles into Webex meetings. Cisco says it will pay $270 million in cash and stock in the deal. Thus Webex becomes more smart if compared vs Microsoft Lync
2018 - Cisco Spark & Webex combine into single collaboration platform
Cisco has unified its two, largely separate, collaboration packages – Spark and WebEx – into a single platform that supports a single set of features. The move makes sense because Cisco had been developing the somewhat similar packages separately, and there was some confusion about that in the market and sales channels. No more. Webex Teams combines collaboration features in Cisco Spark and WebEx such as whiteboarding, persistent messaging, roster, meeting controls, content sharing and so on. Before, the Cisco Spark management tool – Control Hub – provided some basic analytics for Cisco Spark. WebEx customers used a different tool – Site Admin – with a separate set of analytics capabilities. Now the Control Hub supports customers using both WebEx Meetings and WebEx Teams, and provides analytics functions for WebEx
2015 - Cisco to acquire video conferencing provider Acano
Cisco announced that it will buy video conferencing service Acano for $700 million. Cisco already offers that same kind of service - WebEx (that it acquired in 2007 for $3.2 billion). In addition, they launched a more modern alternative to WebEx they called Project Squared, last year. But Acano is offering much more sophisticated than what Cisco has been providing and really fills out its video portfolio. Acano will enhance the company’s ability to make connections in a heterogeneous environment. In other words, it helps make video conferencing work, even when there are multiple vendor tools involved — and across multiple devices from mobile to a big screen in the board room. “Acano’s portfolio includes video and audio bridging technology and gateways to enable customers to connect different collaboration solutions from disparate vendors across cloud and hybrid environments.
2014 - Symantec discontinued pcAnywhere. Recommend Bomgar instead
Symantec announced that its remote control stand-alone product pcAnywhere is no longer available, and as of next Nov. 3, it will pull the plug on support. Fortunately, Symantec has been working to provide customers with a smooth way to migrate. The company is recommending pcAnywhere customers upgrade to the Bomgar Remote Support Solution, and has partnered with Bomgar to offer customers preferred pricing. Additionally, pcAnywhere has faced security breaches of its own in the past. Back in 2012 Symantec advised pcAnywhere customers to disable their software after its enterprise security source code was stolen and posted on the web. Bomgar’s solution, on the other hand, uses an appliance-based model. Unlike a point-to-point model, which requires firewall configuration changes to work over the internet, Bomgar does not require firewall changes because both the customer and support rep connect to the appliance via outbound connections.
2012 - Free Webex is already available to compete with Google Hangouts
As Cisco promised, its web-conferencing service WebEx is becoming free. True, the number of free conference hosts (i.e. users that can create and manage online meetings) was reduced from 3 to 1. But the free disk space was increased up to 1 GB. The free online meeting can support up to 25 people simultaneously and provide the variety of tools: screen-sharing, whiteboard, remote control, file sharing, presentations, VoIP, video in HD-format, recording. You might be surprised that the service is currently in Beta status (after all, WebEx has been the web-conferencing market leader for many years). The fact that it's not just the free version. It's a new version of WebEx, which in addition to web-conferencing adds a workspace for collaboration before and after online meeting.
There you can not only plan meetings and invite participants, but also share files before the online meeting and discuss them with your colleagues. And after the virtual meeting you can share the meeting record as well as files created during the meeting and continue the discussion. So, despite the beta status - you can be confident in the quality of the web-conferencing tool.
You can register a free WebEx account here.
2011 - WebEx adds free version, online office workspace to catch up with Skype
Finally, the most popular Web-conferencing service Cisco WebEx is getting closer to small business. At the Collaboration Summit in Miami Cisco has introduced the new version of Webex and the subscription free plan for 3 people and 250 MB of space. In addition to basic functions (screen-sharing, whiteboard, online presentations, document collaboration, VoIP and instant messaging) the free version also provides video conferencing (but not in HD-quality). Of course, there are several other web-conferencing services that offer free version, but WebEx differs by high quality and extensive functionality. According to the Cisco representatives the free version is already available, but we couldn't find it on the WebEx site. So, let's wait. We also have to wait till Q1 2012 for the new version of WebEx, which includes the very interesting feature - online workspace.
Even before Cisco bought WebEx, it included not only the web-conferencing tool, but also the virtual office WebEx WebOffice. It's an intranet-collaboration SaaS service that includes file storage, tasks, calendar, discussions, contacts, mail and of course it was integrated with WebEx online meetings. Long ago it was the best solution on the market, but then Google Apps, Zoho and others appeared and WebEx WebOffice was lost in the crowd.
Now Cisco is trying to unite web-meetings and collaboration from the other side - to add online office tools to the WebEx web-conferencing service. The next WebEx version will feature the new shell - WebEx Meeting Space, designed for collaboration before and after meetings. It includes activity stream, file storage, online chat, meetings calendar and scheduler. For example, in this workspace you can schedule a meeting, send invitations to attendees, share some files in advance and discuss the upcoming meeting in comments and live chat. And after the meeting - you can upload the meeting video, the resulting documents and discuss the meeting results in the comments.
Here is a video showing how it works.
2009 - Cisco announced upgrades to its WebEx SaaS meeting portfolio
These upgrades include applications that support new features for
e-training, virtual events, and remote support promising an enhanced
user experience, expanded device support and expanded global reach. The
company introduced its new WebEx Node for ASR 1000 Series, which is
based on the ASR 1000 Series aggregation services routing platforms.
The WebEx Node allows the edge router to act as a point of presence
(PoP) within an enterprise network for meeting attendees on that
network, thereby reducing bandwidth requirements and enhancing video
and voice over IP (VoIP) performance, while utilizing the global load
balancing and availability features of the WebEx Collaboration Cloud to
ensure optimal performance for customers within the enterprise network.
2009 - WebEx Brings Online Meetings to the iPhone
While today's Apple Keynote was slightly underwhelming,
a lot of other companies have made up for this by releasing their own
products during MacWorld. One of the more exciting applications that
launched today was WebEx's new native iPhone application (iTunes link). Thanks to this, you can now join meetings hosted on Cisco's popular WebEx service directly from your iPhone.
When you host a
WebEx meeting, you can now choose to add a special iPhone link to the
inviations that allows others to join from the iPhone. While we haven't
been able to test this, the application should also work on the iPod
touch, though you would obviously have to use another phone for the
application has most of the features you would expect from a
full-featured online meeting client on the desktop. Users can view the
shared content, see a list of participants, and chat with other
The FAQ on WebEx's iPhone site explains the feature of the app in more detail.
One limitation of the WebEx iPhone app is that you can't schedule
meetings on the phone, though you can start pre-scheduled meetings.
Another limitation is that you can only attend meetings, but not
actually present from the iPhone.
Productivity Apps on the iPhone
The iPhone is clearly getting more of a foothold in the enterprise,
even though early concerns about security slowed its adoption.
Productivity applications, too, are getting more popular on the phone.
Just yesterday, we reviewed Soonr, which lets you access and share your documents right from the phone.