Bomgar vs TeamViewer
Last updated: November 10, 2014
Secure Remote Support for Desktops and Devices. With Bomgar, support organizations can access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance, all with the highest levels of security.
TeamViewer connects to any PC or server around the world within a few seconds. You can remote control your partner's PC as if you were sitting right in front of it.
Bomgar vs TeamViewer in our news:
2014 - TeamViewer 10 adds video calls and other new features
Remote support service TeamViewer released the new version 10 that includes significant performance optimizations, UI redesign and a bunch of new features. Now you can reach out to your colleagues using video and VoIP in exceptional quality for both image and audio without having to first start a meeting. You can also talk to multiple participants simultaneously in a single call, and share your screen at any time. Besides, TeamViewer 10 provides a complete chat history for all conversations, and chats are end-to-end encrypted. Administrator now can apply setting policies, distribute them, and enforce them if necessary, all via the Management Console. Any changes to setting policies are automatically applied to all installations.
2014 - Symantec discontinued pcAnywhere. Recommend Bomgar instead
Symantec announced that its remote control stand-alone product pcAnywhere is no longer available, and as of next Nov. 3, it will pull the plug on support. Fortunately, Symantec has been working to provide customers with a smooth way to migrate. The company is recommending pcAnywhere customers upgrade to the Bomgar Remote Support Solution, and has partnered with Bomgar to offer customers preferred pricing. Additionally, pcAnywhere has faced security breaches of its own in the past. Back in 2012 Symantec advised pcAnywhere customers to disable their software after its enterprise security source code was stolen and posted on the web. Bomgar’s solution, on the other hand, uses an appliance-based model. Unlike a point-to-point model, which requires firewall configuration changes to work over the internet, Bomgar does not require firewall changes because both the customer and support rep connect to the appliance via outbound connections.
2014 - TeamViewer integrated with Spiceworks to win over OTRS
Remote support tool TeamViewer is now integrated with IT Help Desk service combined with IT community Spiceworks. From now users (support agents) are able to create and join support sessions directly from the Spiceworks help desk. Customers can connect with a simple click. An overview of current Spiceworks sessions is available in the TeamViewer Management Console and TeamViewer client. Connection reports are added to the corresponding ticket. Spiceworks is used by more than 5 million IT professionals to connect with one another, manage technology environments and learn about the latest technology products and services.
2013 - TeamViewer allows to remotely support mobile users
TeamViewer - is probably the most popular remote support app. Support agent remotely connects customer computer and solves his problem. But now many customers and employees are using smartphones and tablets not less than desktop computers and they also want to get remote support. To fix this gap recently TeamViewer QuickSupport app for iOS and Android was launched. It allows to remotely control mobile device. Well, to be honest, it can't remotely control iPhone (even iPhone owner can't fully control it). In case with iPhone, support agent can only communicate with the user via chat, transfer files, iOS configuration profiles and different settings (e-mail account, Microsoft Exchange account, and Wi-Fi settings), view the dashboard and screenshots (which the user have to do it himself).
But in case with Android, the mobile device can be fully controlled from the screen of agent's computer.
Remote support works like this:
1. User installs free mobile app TeamViewer QuickSupport
2. Launches it and sends the session ID to support agent
3. Agent launches desktop version, enters the ID and starts the remote support session
2009 - TeamViewer enhanced its desktop sharing software
TeamViewer, the solution for online
communication and desktop sharing, was just updated to new version TeamViewer 4.1. Single click connection from any window
and instant messaging for groups is now available with their free TeamViewer account. With TeamViewer 4.1 users have the secure option of presenting
a single window; only the document selected is shared while all other
windows remain invisible to their co-workers. To facilitate
teamwork, users can choose interactive input on the presented document.
If the interactive feature is selected, all parties are able to make
changes and modifications to the shared document
Further enabling online collaboration, TeamViewer 4.1 offers
enhanced chat instant messaging. Perfect for business communication,
group chat is possible with multiple partners able to share immediately
and effectively. Status updates signal partner availability while chat
messages sent when partners are away will be displayed when the user is
available. Ideal for quick communication with colleagues, instant chat
is a fast way to initiate two way communication.
2008 - Free Desktop Sharing, Minus the User Limit
The other day I wrote about TeamViewer,
which is a very quick-to-use and simple solution for online desktop
sharing, including sharing desktops between PCs and Macs, although fees
are imposed for commercial use. ScreenStream
which bills itself as “screen broadcasting software” is another
completely free solution in this space that some web workers may want
to consider. In order to show remote users what’s going on on your
desktop with ScreenStream, you need to be running Windows, but users on
Mac and Linux systems can instantly view your desktop via a browser.
Here is how it works.
ScreenStream is a very quick download.
NCH Software, the company that makes it, says it offers the application
free in the hopes that users will try some of their other collaboration
software options. When installing ScreenStream, you get a promt from
the installation wizard about which products you’re interested in, but
you can just not check any boxes to move past the prompt.
Once installed, ScreenStream gives you a dashboard like the one seen
above. Unlike full-blown online meeting and remote access solutions,
this one is mainly for the person who wants to show someone remotely
how a process works, or walk quickly through a presentation. Also
unlike many of the free online meeting applications, there is no limit
on the number of viewers you can invite. By contrast, Yugma, a popular
online meeting application, limits you to 10 participants in its free
There is optional audio streaming with ScreenStream, so participants
don’t have to be on the phone to listen to you as they view your
desktop. If you want to share your desktop with a large group of people
who are going to be on various platforms, it’s a very quick, simple
solution without any fees. For more features in this type of
application, Dimdim, Yugma, Yuuguu and other free applications are what
I would reach for, but they don’t let you reach huge numbers of people
in their free versions.
2008 - Easily Provide PC Support to a Remote Computer using TeamViewer
The biggest headache to remotely access a computer is the port forwarding configuration. Few months ago I talked about accessing a remote computer in 2 minutes without port forwarding using Crossloop. It is one of the easiest way to connect to another computer at the opposite of the world even if the other person is a basic computer user. Just download, install, click share and give the access code to the person who wants to connect. Can’t get any easier than that… No need to worry about IP address, firewall or router configuration.
If for some reason you do not like or can’t get Crossloop to work, no worries as there are other alternative which might work better on your computer. This remote access tool called TeamViewer which I am about to show you has more features than Crossloop.
TeamViewer is a simple and fast solution for remote
control which establishes connections to any PC behind any firewall and
NAT proxy all around the world within just a few seconds. You can
remote control your partner’s PC as if you were sitting right in front
of it. There are more than 7 million users that trust TeamViewer. Let’s
find out what is so good about it.TeamViewer Features:
No installation required
Works behind firewalls and routers
Record Remote Session
Support Multiple Monitor
Disable Remote Input
Show Black Screen
Supports Windows and Mac OS
Present my desktop to customer
Let me walk you through on how easy it is to remotely access a
computer using TeamViewer. Let's say Joe wants to connect to Sharon's
computer to help her troubleshoot some computer problems.
1. Joe will have to download the full version of TeamViewer which
contains the remote access feature. As for Sharon, she can download the
“Customer Module” which is smaller in size and doesn’t require
2. Joe and Sharon will have to run the downloaded TeamViewer.
3. Sharon will be presented with a 8 digit ID and password which will have to give to Joe.
4. Joe enters the ID and click Connect to partner button.
5. Joe enters the password which he received from Sharon.
6. Joe is now connected to Sharon's computer and able to view and control her computer.
There are a bunch of useful features at the top bar of the remote
screen. You can easily transfer file, start a chat session so you don’t
need to open up notepad to chat with your partner, record remote access
session to have a log on what you did, remote reboot and disable
keyboard and mouse to prevent the other person from messing around when
you’re doing your job. One of the weird feature is the “show black
screen”. This feature will make the remote partner screen turns black
so you can do whatever you want without letting the partner know what
you did. It’s a little weird isn’t it?
Other than that, recently TeamViewer released a version for Mac OS.
The new TeamViewer for Mac even supports cross-platform access so you
are now able to connect to a Mac from your Windows machine and back!
Since they have a Mac version, I believe they will start working on a
Linux version pretty soon as Mac is built from Linux.
By default TeamViewer uses only the outgoing Port 80 (HTTP), so no
firewall configuration is necessary. It is also advisable to open port
5938 for incoming connections which may result in faster point-to-point
I’ve heard about TeamViewer for quite a long time already but I’ve
never really tested it. Now that I’ve tested TeamViewer and I am glad I
did, it would be my first choice whenever I need to remotely help
someone with computer problems.