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BMC Helix vs Remedyforce
May 25, 2023 | Author: Michael Stromann
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BMC Helix ITSM (formerly BMC Remedy) combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.
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BMC Remedyforce is built on Salesforce1 cloud platform to deliver complete IT service management functionality with the secure social, mobile, and collaborative capabilities users expect. Intuitive administration and configuration keeps you focused on delivering business value. Personalized self-service gives users new access to service offerings. Automation and integration reduce manual labor and streamline service delivery. Dashboards and analytics drive information sharing and informed decisions.
BMC Helix and Remedyforce are both IT service management (ITSM) platforms offered by BMC, but they have some key differences:
1. Target Market: BMC Helix is designed for medium to large enterprises, offering comprehensive ITSM capabilities and scalability to handle complex IT environments. Remedyforce, on the other hand, is specifically built for small to medium-sized businesses (SMBs) and is tailored to their IT service management needs.
2. Deployment Options: BMC Helix provides flexible deployment options, including on-premises, cloud, and hybrid models. It allows organizations to choose the deployment model that best suits their requirements and provides the flexibility to transition between models. Remedyforce, on the other hand, is a cloud-based ITSM solution hosted on the Salesforce platform. It offers the advantages of cloud-based deployment, such as easy setup, scalability, and regular updates.
3. Integration Capabilities: Both BMC Helix and Remedyforce offer integration capabilities to connect with other systems and tools. BMC Helix has a robust integration framework that allows seamless connectivity with various IT management and monitoring tools, enabling end-to-end IT service management. Remedyforce, being built on the Salesforce platform, offers integration with Salesforce CRM and other Salesforce applications.
4. Feature Set: BMC Helix provides a comprehensive set of ITSM features, including incident management, change management, problem management, service request management, and asset management. It also offers advanced capabilities such as AI-driven automation and chatbots. Remedyforce focuses on core ITSM processes and includes features like incident management, change management, service request management, and knowledge management. However, it may not offer the same depth and breadth of features as BMC Helix.
5. Vendor and Support: Both BMC Helix and Remedyforce are products of BMC, an established enterprise software vendor. BMC provides comprehensive customer support, professional services, and training for both platforms. However, the level of support and available resources may vary based on the specific product and service agreements.
See also: Top 10 IT Service Desk software
1. Target Market: BMC Helix is designed for medium to large enterprises, offering comprehensive ITSM capabilities and scalability to handle complex IT environments. Remedyforce, on the other hand, is specifically built for small to medium-sized businesses (SMBs) and is tailored to their IT service management needs.
2. Deployment Options: BMC Helix provides flexible deployment options, including on-premises, cloud, and hybrid models. It allows organizations to choose the deployment model that best suits their requirements and provides the flexibility to transition between models. Remedyforce, on the other hand, is a cloud-based ITSM solution hosted on the Salesforce platform. It offers the advantages of cloud-based deployment, such as easy setup, scalability, and regular updates.
3. Integration Capabilities: Both BMC Helix and Remedyforce offer integration capabilities to connect with other systems and tools. BMC Helix has a robust integration framework that allows seamless connectivity with various IT management and monitoring tools, enabling end-to-end IT service management. Remedyforce, being built on the Salesforce platform, offers integration with Salesforce CRM and other Salesforce applications.
4. Feature Set: BMC Helix provides a comprehensive set of ITSM features, including incident management, change management, problem management, service request management, and asset management. It also offers advanced capabilities such as AI-driven automation and chatbots. Remedyforce focuses on core ITSM processes and includes features like incident management, change management, service request management, and knowledge management. However, it may not offer the same depth and breadth of features as BMC Helix.
5. Vendor and Support: Both BMC Helix and Remedyforce are products of BMC, an established enterprise software vendor. BMC provides comprehensive customer support, professional services, and training for both platforms. However, the level of support and available resources may vary based on the specific product and service agreements.
See also: Top 10 IT Service Desk software
