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BMC Helix vs EasyVista
June 09, 2023 | Author: Michael Stromann
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BMC Helix ITSM (formerly BMC Remedy) combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.
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EasyVista’s revolutionary suite of products radically build a new front office experience as well streamlining and automating back office IT. EasyVista is increasingly winning business from vendors who provide hard-coded, high-administration solutions. Customers now want a solution that delivers new services and a storefront that can be rapidly realized and easily administered. EasyVista decimates IT costs, facilitates increased delivery to business needs and empowers IT to transform customer interfaces and applications.
BMC Helix and EasyVista are both IT service management (ITSM) solutions, but they differ in terms of their features, scalability, and deployment options.
BMC Helix is a comprehensive ITSM platform that offers a wide range of functionalities to manage IT service delivery and support processes. It provides robust features for incident management, problem management, change management, and service level management. BMC Helix incorporates artificial intelligence (AI) and automation capabilities to enhance productivity and streamline service operations. It is known for its scalability and can handle the needs of large enterprises with complex IT environments. BMC Helix offers both on-premises and cloud-based deployment options.
EasyVista, on the other hand, is a user-centric ITSM solution that focuses on delivering a simplified and intuitive experience for end-users and service desk teams. It offers features for incident management, request fulfillment, knowledge management, and self-service portals. EasyVista emphasizes ease of use and offers a visually appealing interface that allows users to access and request services easily. It is suitable for organizations of various sizes, from small to medium enterprises. EasyVista is available as a cloud-based solution.
See also: Top 10 IT Service Desk software
BMC Helix is a comprehensive ITSM platform that offers a wide range of functionalities to manage IT service delivery and support processes. It provides robust features for incident management, problem management, change management, and service level management. BMC Helix incorporates artificial intelligence (AI) and automation capabilities to enhance productivity and streamline service operations. It is known for its scalability and can handle the needs of large enterprises with complex IT environments. BMC Helix offers both on-premises and cloud-based deployment options.
EasyVista, on the other hand, is a user-centric ITSM solution that focuses on delivering a simplified and intuitive experience for end-users and service desk teams. It offers features for incident management, request fulfillment, knowledge management, and self-service portals. EasyVista emphasizes ease of use and offers a visually appealing interface that allows users to access and request services easily. It is suitable for organizations of various sizes, from small to medium enterprises. EasyVista is available as a cloud-based solution.
See also: Top 10 IT Service Desk software
