BMC Helix vs Cherwell

May 26, 2023 | Author: Michael Stromann
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BMC Helix
BMC Helix ITSM (formerly BMC Remedy) combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.
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Cherwell
Cherwell Service Management delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization—as well as providing PinkVERIFY certified ITIL processes such as: Incident Management, Change Management, Problem Management, CMDB, and much more. Deliver ease of use, flexibility, and power to your service desk customers today—at a price your organization can afford—without compromising future ITSM system scalability, expansion, and power.
BMC Helix and Cherwell are both IT service management (ITSM) platforms that offer solutions for managing IT processes and services. However, there are key differences between them:

1. Platform: BMC Helix is built on the BMC Remedy platform, which has a long-standing history in the ITSM industry. It provides a robust and mature platform with a wide range of ITSM capabilities. Cherwell, on the other hand, is a modern and flexible platform that offers ITSM functionalities while also allowing customization and extension for other business processes beyond IT.

2. ITSM Features: Both BMC Helix and Cherwell offer core ITSM features such as incident management, problem management, change management, asset management, and service catalog. However, the specific capabilities and level of customization may differ between the two platforms. BMC Helix offers a comprehensive set of out-of-the-box ITSM functionalities and has a strong focus on automation and integration with other IT operations management tools. Cherwell emphasizes flexibility and ease of customization, allowing organizations to tailor workflows and processes according to their specific needs.

3. User Experience: Cherwell is known for its intuitive and user-friendly interface, providing a seamless and modern user experience. It offers drag-and-drop functionality for workflow design and customization, making it easier for organizations to adapt the platform to their unique requirements. BMC Helix also provides a user-friendly interface but may require more technical expertise for customization and configuration.

4. Market Presence: BMC Helix has been in the ITSM market for a long time and is widely recognized as a reputable and established solution. It has a large customer base, particularly among enterprise-level organizations. Cherwell, although it has gained popularity in recent years, is generally considered more prevalent among mid-sized organizations.

See also: Top 10 IT Service Desk software
Author: Michael Stromann
Michael is an expert in IT Service Management, IT Security and software development. With his extensive experience as a software developer and active involvement in multiple ERP implementation projects, Michael brings a wealth of practical knowledge to his writings. Having previously worked at SAP, he has honed his expertise and gained a deep understanding of software development and implementation processes. Currently, as a freelance developer, Michael continues to contribute to the IT community by sharing his insights through guest articles published on several IT portals. You can contact Michael by email stromann@liventerprise.com