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Avaya vs RingCentral
May 25, 2023 | Author: Adam Levine
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With Avaya platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
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All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
Avaya and RingCentral are two prominent players in the communication and collaboration industry, but they have distinct differences in terms of product offerings, features, and target users. Avaya is a well-established provider known for its unified communications and contact center solutions. It offers a comprehensive suite of on-premises and cloud-based communication products, including voice, video, messaging, and collaboration tools. Avaya caters to various industries, particularly larger enterprises that require advanced features, customization options, and integration capabilities.
RingCentral, on the other hand, is a leading cloud communications and collaboration provider. It offers a robust suite of cloud-based solutions, including voice, video conferencing, team messaging, and contact center services. RingCentral is known for its scalability, flexibility, and ease of use, making it a popular choice for businesses of all sizes, including small and medium-sized enterprises.
See also: Top 10 Unified Communications software
RingCentral, on the other hand, is a leading cloud communications and collaboration provider. It offers a robust suite of cloud-based solutions, including voice, video conferencing, team messaging, and contact center services. RingCentral is known for its scalability, flexibility, and ease of use, making it a popular choice for businesses of all sizes, including small and medium-sized enterprises.
See also: Top 10 Unified Communications software
Avaya vs RingCentral in our news:
2019. Avaya partners with RingCentral to provide cloud offering
After extensive deliberation regarding sale and merger possibilities, Avaya has recently announced a significant strategic partnership with a $500 million contribution from RingCentral. Avaya, having emerged from a bankruptcy filing in 2017, now faces increasing competition from industry giants such as Microsoft Corp and Amazon Web Services. These competitors provide comparable communication services through software deployed within cloud data centers—an area where Avaya has encountered challenges, unlike RingCentral, which is a key player in the field. As part of the agreement, Avaya will leverage RingCentral's expertise in cloud technology to offer a new comprehensive solution. Both companies will contribute funds towards the sales and marketing efforts of this cloud-based product.
2007. RingCentral allows to manage your calls, save money with VoIP
RingCentral, the phone call management service, is introducing a range of VoIP plans known as DigitalLine, providing users with the flexibility to utilize VoIP alongside or in place of their existing landlines. The implementation of the new VoIP system is straightforward and user-friendly. Users have the option to configure incoming calls to be received through VoIP, enabling them to manage and receive phone calls even when they are away from their landline. Additionally, various minute packages are available for making outgoing calls using VoIP, including an unlimited plan for outgoing VoIP calls at an approximate cost of $25 per month. Unlike consumer-oriented VoIP services such as Vonage, Skype, or Comcast's DigitalVoice, RingCentral is primarily targeting the multi-line business community that seeks to efficiently handle multiple lines without the need for additional hardware or staff. This solution is particularly beneficial for small business owners as it offers extensive customization options for handling incoming calls, including the ability to establish advanced rules or dynamically redirect calls using the SoftPhone, a virtual phone call manager.
