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Avaya vs Five9
June 04, 2023 | Author: Adam Levine
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With Avaya platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
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Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.
Avaya and Five9 are both prominent players in the contact center solutions market, but they offer distinct features and strengths. Avaya provides a comprehensive suite of communication and collaboration tools, including contact center functionality. It offers a robust set of features such as intelligent routing, IVR, workforce management, and reporting. Avaya's strength lies in its extensive experience in enterprise communications, with solutions tailored to large organizations. On the other hand, Five9 specializes in cloud-based contact center solutions and excels in areas like intelligent routing, predictive dialing, and analytics. Five9's cloud-native platform offers flexibility, scalability, and a focus on agent productivity and customer experience.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
Avaya vs Five9 in our news:
2021. Zoom, Five9 Scrap $14.7 Billion Deal as Investors Vote No
Zoom Video Communications Inc. and Five9 Inc. have terminated their $14.7 billion merger agreement due to a significant drop in Zoom's share price, resulting in a nearly one-third reduction in the deal's value. As a result, shareholders of Five9 rejected the offer. Zoom had intended to acquire Five9, a provider of call-center software, to enhance its widely used videoconferencing application in the face of intensifying competition. Headquartered in San Ramon, California, Five9 develops cloud-based software that utilizes artificial intelligence to assist companies in addressing customer inquiries and engaging with them irrespective of language, location, or device. According to its website, Five9 serves notable brands such as Under Armour, Citrix, Athena Health, and Lululemon.
2021. Zoom buys cloud call center firm Five9 for $14.7B
Zoom has reached an agreement to purchase cloud call centre service provider Five9 for approximately $14.7 billion. This proposed acquisition is part of Zoom's ongoing efforts to expand its range of offerings. Over the past year, the video conferencing software has introduced various office collaboration products, a cloud phone system, and an all-in-one home communications appliance. By acquiring Five9, which serves more than 2,000 customers worldwide, including Citrix and Under Armour, and handles over 7 billion minutes of calls annually, Zoom aims to enter the contact center market valued at around "$24 billion."
