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Avaya vs Cisco Contact Center
June 04, 2023 | Author: Adam Levine
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With Avaya platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
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Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Avaya and Cisco are two major players in the contact center solutions market, and while they offer similar functionalities, there are some key differences between Avaya and Cisco Contact Center.
Avaya Contact Center provides a comprehensive suite of contact center solutions, including voice, chat, email, social media, and self-service options. It offers advanced routing capabilities, workforce optimization features, and analytics for performance monitoring and reporting. Avaya's solutions are known for their scalability, reliability, and integration with Avaya's telephony infrastructure.
Cisco Contact Center, on the other hand, provides a range of contact center solutions that leverage Cisco's collaboration and networking technologies. It offers multichannel capabilities, including voice, chat, email, social media, and video, along with advanced routing and queue management features. Cisco's solutions are known for their robustness, integration with Cisco's networking infrastructure, and extensive reporting and analytics capabilities.
One key difference between Avaya and Cisco Contact Center lies in their underlying infrastructure. Avaya typically leverages its own telephony infrastructure, making it a favorable choice for organizations that already have Avaya phone systems in place. On the other hand, Cisco Contact Center integrates well with Cisco's networking infrastructure, providing seamless connectivity and collaboration between various Cisco products.
Another difference lies in their market presence and customer base. Avaya has traditionally been a prominent player in the contact center space, with a large customer base and extensive industry experience. Cisco, known for its networking solutions, has also made significant strides in the contact center market and is often favored by organizations seeking a holistic collaboration and networking solution.
See also: Top 10 Unified Communications software
Avaya Contact Center provides a comprehensive suite of contact center solutions, including voice, chat, email, social media, and self-service options. It offers advanced routing capabilities, workforce optimization features, and analytics for performance monitoring and reporting. Avaya's solutions are known for their scalability, reliability, and integration with Avaya's telephony infrastructure.
Cisco Contact Center, on the other hand, provides a range of contact center solutions that leverage Cisco's collaboration and networking technologies. It offers multichannel capabilities, including voice, chat, email, social media, and video, along with advanced routing and queue management features. Cisco's solutions are known for their robustness, integration with Cisco's networking infrastructure, and extensive reporting and analytics capabilities.
One key difference between Avaya and Cisco Contact Center lies in their underlying infrastructure. Avaya typically leverages its own telephony infrastructure, making it a favorable choice for organizations that already have Avaya phone systems in place. On the other hand, Cisco Contact Center integrates well with Cisco's networking infrastructure, providing seamless connectivity and collaboration between various Cisco products.
Another difference lies in their market presence and customer base. Avaya has traditionally been a prominent player in the contact center space, with a large customer base and extensive industry experience. Cisco, known for its networking solutions, has also made significant strides in the contact center market and is often favored by organizations seeking a holistic collaboration and networking solution.
See also: Top 10 Unified Communications software
