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Amazon Connect vs Five9
May 17, 2023 | Author: Adam Levine
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Amazon Connect provides a seamless omnichannel experience through a single unified contact center for voice, chat, and task management.
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Call center software from Five9 is the leading cloud contact center software solution, bringing the power of the cloud to thousands of customers worldwide. Meet your customers in the channel they prefer. Whether it's the phone, web, chat, email, mobile apps, or social media, Five9 has you covered. An innovative technology layer that we call Five9 Connect powers our multichannel applications, delivering better customer engagements, faster response times and empowered agents.
Amazon Connect and Five9 are cloud-based contact center solutions that offer similar functionalities but have distinct differences. Amazon Connect, developed by Amazon Web Services (AWS), is a scalable and flexible contact center platform that utilizes AWS infrastructure and services. It provides features such as intelligent routing, automatic speech recognition, and natural language processing. With its pay-as-you-go pricing model, it offers cost-effective options for businesses of all sizes. On the other hand, Five9 is a comprehensive contact center software that offers inbound and outbound call management, omnichannel routing, and workforce optimization capabilities. It provides advanced features like predictive dialing, real-time reporting, and CRM integrations. Five9 is known for its ease of use and robust functionalities, making it a popular choice among contact centers.
See also: Top 10 Call Center software
See also: Top 10 Call Center software
Amazon Connect vs Five9 in our news:
2021. Zoom, Five9 Scrap $14.7 Billion Deal as Investors Vote No
Zoom Video Communications Inc. and Five9 Inc. have terminated their $14.7 billion merger agreement due to a significant drop in Zoom's share price, resulting in a nearly one-third reduction in the deal's value. As a result, shareholders of Five9 rejected the offer. Zoom had intended to acquire Five9, a provider of call-center software, to enhance its widely used videoconferencing application in the face of intensifying competition. Headquartered in San Ramon, California, Five9 develops cloud-based software that utilizes artificial intelligence to assist companies in addressing customer inquiries and engaging with them irrespective of language, location, or device. According to its website, Five9 serves notable brands such as Under Armour, Citrix, Athena Health, and Lululemon.
2021. Zoom buys cloud call center firm Five9 for $14.7B
Zoom has reached an agreement to purchase cloud call centre service provider Five9 for approximately $14.7 billion. This proposed acquisition is part of Zoom's ongoing efforts to expand its range of offerings. Over the past year, the video conferencing software has introduced various office collaboration products, a cloud phone system, and an all-in-one home communications appliance. By acquiring Five9, which serves more than 2,000 customers worldwide, including Citrix and Under Armour, and handles over 7 billion minutes of calls annually, Zoom aims to enter the contact center market valued at around "$24 billion."
