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Aircall vs OpenPhone
May 28, 2023 | Author: Adam Levine
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Cloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
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Modern business phone for startups and small business. OpenPhone brings your business calls, texts, and contacts into one delightful app. Work anywhere, across all your devices.
Aircall and OpenPhone are both cloud-based phone system solutions that provide business communication features, but they differ in terms of their focus and approach.
Aircall is a comprehensive phone system designed for businesses of all sizes. It offers a wide range of features, including call routing, IVR menus, call queuing, analytics, and integrations with popular CRM and helpdesk tools. Aircall provides a centralized platform for managing incoming and outgoing calls, and it supports both traditional phone numbers and VoIP calling.
OpenPhone, on the other hand, is a mobile app-based phone system that aims to provide a simple and streamlined communication experience for small businesses and entrepreneurs. It offers features such as call forwarding, voicemail, SMS messaging, and shared phone numbers. OpenPhone focuses on delivering a user-friendly interface and seamless integration with other productivity tools like Slack and CRM systems.
See also: Top 10 Business Phone systems
Aircall is a comprehensive phone system designed for businesses of all sizes. It offers a wide range of features, including call routing, IVR menus, call queuing, analytics, and integrations with popular CRM and helpdesk tools. Aircall provides a centralized platform for managing incoming and outgoing calls, and it supports both traditional phone numbers and VoIP calling.
OpenPhone, on the other hand, is a mobile app-based phone system that aims to provide a simple and streamlined communication experience for small businesses and entrepreneurs. It offers features such as call forwarding, voicemail, SMS messaging, and shared phone numbers. OpenPhone focuses on delivering a user-friendly interface and seamless integration with other productivity tools like Slack and CRM systems.
See also: Top 10 Business Phone systems
Aircall vs OpenPhone in our news:
2021. Aircall raises $120M for its cloud-based phone system
Aircall has secured a $120 million Series D funding round. The company is focused on developing a cloud-based phone system designed for call centers, support lines, and sales teams. It offers seamless integration with popular CRM, support, and communication systems such as Salesforce, HubSpot, Zendesk, Slack, Intercom, and more. Aircall enables its customers to create local numbers and establish interactive voice response directories. The service efficiently manages call queues, allowing agents to promptly respond to incoming calls. Agents can also transfer calls and put customers on hold, while administrators have access to analytics, call monitoring, and performance tracking for effective management of the team.
2020. Aircall raises $65 million for its cloud-based phone system
Aircall, a software-as-a-service company focused on phone calls, has successfully raised $65 million in a Series C funding round. Aircall aims to distinguish itself from conventional call center solutions by offering seamless integrations with third-party services. As an example, users can view their call details within their CRM system to determine if a team member has already addressed a lead. Additionally, urgent support requests can be promptly handled by initiating phone calls directly from Zendesk.
2016. Aircall launched mobile apps for its cloud phone system
Aircall, the service that enables you to generate virtual numbers in numerous countries worldwide and share them with your team, has recently launched its mobile apps for iOS and Android, moving out of the beta phase. With these new mobile apps, Aircall customers can conveniently receive or make VoIP calls directly on their phones, without being confined to their desks. Unlike other customer support software, Aircall does not require any specialized hardware and operates on a software-as-a-service model. Aircall facilitates contact and schedule sharing, call assignment to specific team members, and provides detailed tracking of activities. This feature proves invaluable in keeping track of client interactions and whether your colleagues have already dealt with a particular client.
