Aircall vs Dialpad

Last updated: June 23, 2021

12
Aircall
Cloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
15
Dialpad
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
Aircall vs Dialpad in our news:

2021. Aircall raises $120M for its cloud-based phone system



Aircall has raised a $120 million Series D. The startup is building a cloud-based phone system for call centers, support lines and sales teams. It integrates with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM, support and communication systems. Aircall customers can create local numbers and set up an interactive voice response directory. The service manages the call queue for you and your agents can start answering inbound calls. Agents can transfer calls and put customers on hold. Admins can see analytics, monitor calls and see how everyone is doing.


2020. Dialpad raises $100M Series E at a $1.2B valuation



Dialpad, the business-centric voice, video and contact-center service, has raised a $100 million Series E funding. The company says its valuation is over $1.2 billion after it has now raised a total of $245 million. The funding news comes only a few weeks after the company also announced its acquisition of video conferencing service Highfive, a move that brought deeper expertise in mobile video and conferencing room devices to the company. Recently, Dialpad has put a lot of emphasis on its AI solutions. Back in 2018, it launched its VoiceAI service, for example, and it now offers a number of AI solutions as part of its Voice Intelligence service (or Vi, as the company calls it). This includes a note-taking service, for example, as well as call transcripts and sentiment analysis, among other features.


2020. Dialpad acquires video conferencing service Highfive



VoIP provider Dialpad, the company behind the popular video conferencing service UberConference, today announced that it has acquired Highfive, a well-funded video conferencing startup that focuses on providing businesses with conference room solutions. Dialpad is clearly aiming to double down on video. While UberConference does have built-in video conferencing features already, the service is mostly known for its calling features. In addition to its conference call solutions and VoiP platform for business users, Dialpad also offers a contact center solution.


2020. Aircall raises $65 million for its cloud-based phone system



Aircall, which is is building a software-as-a-service company around phone calls has raised a $65 million Series C round. When it comes to product, Aircall wants to differentiate itself from traditional call center solutions thanks to integrations with third-party services. For instance, you could see your call information in your CRM to see if somebody on your team has already followed up on a lead. Or you could initiate a phone call from Zendesk if there’s an urgent support request.


2018. Dialpad acquired AI-startup TalkIQ



Dialpad, the business communications platform, has acquired TalkIQ to take an injection of artificial intelligence. TalkIQ can capture voice in near real time and apply sentiment analysis and analytics. This could provide a customer service operation with feedback in real time along with advice for managers when to intervene in a call. The TalkIQ functionality will be incorporated natively right into the Dialpad suite of apps, which includes voice and video along with customer service call center management and UberConference for conference calling.


2016. Aircall launched mobile apps for its cloud phone system



Aircall, the service that lets you generate virtual numbers in many countries around the world and share these numbers with your team, just launched its mobile apps on iOS and Android out of beta. With the new mobile apps, Aircall customers can receive or make VoIP calls directly on their phone without having to be tied to their desk. Compared to other customer support software, Aircall already doesn’t require any proprietary hardware and uses a software-as-a-service model. Aircall lets you share contacts and schedules, assign calls to particular team members and track exactly what’s happening. It’s a great way to know whether your coworkers have dealt with a client already.