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Aircall vs Dialpad
May 28, 2023 | Author: Adam Levine
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Cloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
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A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
Aircall and Dialpad are both cloud-based communication platforms that offer business phone system solutions, but they have distinct features and focus areas.
Aircall provides a comprehensive phone system designed for businesses of all sizes. It offers features such as call routing, IVR menus, call queuing, analytics, and integrations with popular CRM and helpdesk tools. Aircall provides a centralized platform for managing incoming and outgoing calls, and it supports both traditional phone numbers and VoIP calling. It aims to streamline communication workflows and enhance customer service through its extensive feature set.
Dialpad, on the other hand, is a cloud-based phone system that emphasizes modern communication tools and collaboration features. It offers features like voice calling, video conferencing, messaging, and screen sharing. Dialpad integrates with popular productivity tools like G Suite and Office 365, allowing users to seamlessly collaborate and communicate across different channels. It places a strong emphasis on mobility and remote work, providing users with a unified communication experience across devices.
See also: Top 10 Business Phone systems
Aircall provides a comprehensive phone system designed for businesses of all sizes. It offers features such as call routing, IVR menus, call queuing, analytics, and integrations with popular CRM and helpdesk tools. Aircall provides a centralized platform for managing incoming and outgoing calls, and it supports both traditional phone numbers and VoIP calling. It aims to streamline communication workflows and enhance customer service through its extensive feature set.
Dialpad, on the other hand, is a cloud-based phone system that emphasizes modern communication tools and collaboration features. It offers features like voice calling, video conferencing, messaging, and screen sharing. Dialpad integrates with popular productivity tools like G Suite and Office 365, allowing users to seamlessly collaborate and communicate across different channels. It places a strong emphasis on mobility and remote work, providing users with a unified communication experience across devices.
See also: Top 10 Business Phone systems
Aircall vs Dialpad in our news:
2021. Aircall raises $120M for its cloud-based phone system
Aircall has secured a $120 million Series D funding round. The company is focused on developing a cloud-based phone system designed for call centers, support lines, and sales teams. It offers seamless integration with popular CRM, support, and communication systems such as Salesforce, HubSpot, Zendesk, Slack, Intercom, and more. Aircall enables its customers to create local numbers and establish interactive voice response directories. The service efficiently manages call queues, allowing agents to promptly respond to incoming calls. Agents can also transfer calls and put customers on hold, while administrators have access to analytics, call monitoring, and performance tracking for effective management of the team.
2020. Dialpad raises $100M Series E at a $1.2B valuation
Dialpad, a voice, video, and contact-center service tailored for businesses, has successfully raised $100 million in Series E funding. With this latest investment, the company's valuation has surpassed $1.2 billion, following a total funding of $245 million. Notably, this funding announcement closely follows Dialpad's acquisition of the video conferencing service Highfive, a strategic move that bolsters its capabilities in mobile video and conference room devices. In recent times, Dialpad has placed significant focus on its AI solutions. In 2018, the company introduced its VoiceAI service, and it has since expanded its offering to include various AI-powered features under its Voice Intelligence service, known as Vi. These features encompass a note-taking service, call transcripts, sentiment analysis, and more. Note: The provided link is a placeholder and may not lead to the actual website.
2020. Dialpad acquires video conferencing service Highfive
VoIP provider Dialpad, known for its popular video conferencing service UberConference, has recently completed the acquisition of Highfive, a well-funded startup specializing in video conferencing solutions for conference rooms. With this strategic move, Dialpad is significantly reinforcing its focus on video capabilities. Although UberConference already includes video conferencing features, it has primarily gained recognition for its calling features. Alongside its conference call solutions and VoIP platform for businesses, Dialpad also provides a comprehensive contact center solution.
2020. Aircall raises $65 million for its cloud-based phone system
Aircall, a software-as-a-service company focused on phone calls, has successfully raised $65 million in a Series C funding round. Aircall aims to distinguish itself from conventional call center solutions by offering seamless integrations with third-party services. As an example, users can view their call details within their CRM system to determine if a team member has already addressed a lead. Additionally, urgent support requests can be promptly handled by initiating phone calls directly from Zendesk.
2018. Dialpad acquired AI-startup TalkIQ
Dialpad, the platform for business communications, has made an acquisition to leverage artificial intelligence capabilities. The company has acquired TalkIQ, which specializes in capturing voice data in nearly real-time and applying sentiment analysis and analytics. This integration of AI technology allows for real-time feedback and provides valuable insights for customer service operations. Managers can receive guidance on when to intervene during a call. The functionalities of TalkIQ will be seamlessly integrated into the suite of Dialpad apps, including voice and video communication, customer service call center management, and UberConference for conference calling.
2016. Aircall launched mobile apps for its cloud phone system
Aircall, the service that enables you to generate virtual numbers in numerous countries worldwide and share them with your team, has recently launched its mobile apps for iOS and Android, moving out of the beta phase. With these new mobile apps, Aircall customers can conveniently receive or make VoIP calls directly on their phones, without being confined to their desks. Unlike other customer support software, Aircall does not require any specialized hardware and operates on a software-as-a-service model. Aircall facilitates contact and schedule sharing, call assignment to specific team members, and provides detailed tracking of activities. This feature proves invaluable in keeping track of client interactions and whether your colleagues have already dealt with a particular client.
