8x8 vs Vonage
Last updated: September 20, 2018
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
Vonage is a commercial voice over IP (VoIP) network and SIP company that provides telephone service via a broadband connection. If you’re looking for an ultra-basic phone system with standard VoIP features, you’ll be happy to know that each of Vonage Business Solutions small business phone solutions come loaded with dozens of standard and alternative features. We also offer plenty of other advanced features at no extra charge, but if you’re just looking for a phone solution with a reliable dial tone and some business-class applications, we’ve got you covered.
8x8 vs Vonage in our news:
2018. Vonage acquired cloud-based contact center startup NewVoiceMedia
Cloud-based unified communications provider Vonage acquired NewVoiceMedia, a UK startup that builds cloud-based contact center solutions, for $350 million in cash. On the other hand, the deal will help Vonage increase the services it provides, and thus the margins it makes, in a wider suite of value-added IP services — which today include office phone systems, marketing automation and an existing call center solution, as well as MPLS and other IP services. Specifically, it gives it the platform to integrate also more deeply with other software providers like Salesforce, an important part of how Vonage sells its services to would be customers. Vonage claims NewVoiceMedia is the largest privately-owned, pure-play, cloud contact center company globally, with some 700 customers mostly in the mid- to large-enterprise range, including Adobe, Siemens, Time Inc., FundingCircle, and Rapid7.
2004. Vonage cuts Net phoning prices
Internet phone service provider Vonage is the latest among a slew of leading Net telephony companies to cut prices in a battle for customers. Vonage, which is among the largest and most recognized providers of a technology known as voice over Internet Protocol (VoIP), on Monday slashed the price of monthly unlimited North American dialing from $35 to $30. The carrier's new monthly price puts its subscription rate on par with what's become the industry standard cost for Net phone call plans, made cheaper because they use the unregulated Net rather than the phone companies' highly regulated and taxed networks. Vonage's price cuts are likely to force smaller players into further dropping prices on calls to differentiate themselves. But Holder said Vonage won't likely change prices again, until it has the 450,000 subscribers it expects to reach sometime in the fall of 2005.