8x8 vs RingCentral

May 25, 2023 | Author: Adam Levine
15
8x8
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
36
RingCentral
All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
8x8 and RingCentral are both well-established providers of cloud-based communication and collaboration solutions, but they have distinct differences in terms of their offerings, features, and target users. 8x8 offers a comprehensive suite of communication tools, including voice, video, messaging, and contact center solutions. It focuses on delivering seamless communication experiences, scalability, and global reach. 8x8 caters to businesses of all sizes, providing flexible pricing plans and robust integrations.

RingCentral, on the other hand, provides a robust and scalable communication platform with features such as voice, video conferencing, team messaging, and contact center solutions. It emphasizes integration capabilities, flexibility, and enterprise-grade reliability. RingCentral serves businesses of all sizes, from small startups to large enterprises, offering customizable pricing plans and extensive features.

See also: Top 10 VoIP services
8x8 vs RingCentral in our news:

2021. 8x8 acquires UC-provider Fuze



8x8, a prominent provider of integrated cloud communications platforms, has announced its acquisition of Fuze, a fellow player in enterprise cloud-based communications, for an estimated amount of $250 million. This strategic acquisition is expected to drive innovation within 8x8's XCaaS (eXperience Communications as a Service) offerings and expand its enterprise customer base while strengthening its global presence. Both 8x8 and Fuze have earned significant recognition in the marketplace, with 8x8 recently being named a Leader and Fuze recognized as a Visionary in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide.


2019. Avaya partners with RingCentral to provide cloud offering


After extensive deliberation regarding sale and merger possibilities, Avaya has recently announced a significant strategic partnership with a $500 million contribution from RingCentral. Avaya, having emerged from a bankruptcy filing in 2017, now faces increasing competition from industry giants such as Microsoft Corp and Amazon Web Services. These competitors provide comparable communication services through software deployed within cloud data centers—an area where Avaya has encountered challenges, unlike RingCentral, which is a key player in the field. As part of the agreement, Avaya will leverage RingCentral's expertise in cloud technology to offer a new comprehensive solution. Both companies will contribute funds towards the sales and marketing efforts of this cloud-based product.


2015. Fuze acquired online team collaboration platform LiveMinutes



Web Conferencing company Fuze has recently acquired LiveMinutes, an online team collaboration platform. LiveMinutes offered a workspace where co-workers could collaborate by sharing various file types, including Office documents, PDFs, and PSDs. Additionally, it facilitated conference calls via the web or Skype. This acquisition marks a significant expansion for Fuze, as it transitions from solely focusing on online meetings to introducing a new product called Fuze Spaces. Fuze Spaces enables colleagues to chat, share, and provide feedback on files, organize projects, and more through a web-based dashboard. In parallel, Fuze has secured $20 million in fresh funding to support its ongoing business growth. The company positions itself as a contemporary alternative to services like WebEx and GoToMeeting, offering voice and HD video conferencing solutions that empower distributed teams to connect, share content, and collaborate via the cloud.


2009. Box.net has partnered with Fuze Meeting



Box.net has formed a partnership with Fuze Meeting to enhance its online office suite by integrating real-time online meetings and screen sharing capabilities. By leveraging Fuze as part of your Box account, you can now conduct meetings, share your desktop (requiring a download), and upload your Box files to a collaborative space within Fuze. This integration of Fuze Meeting into Box's OpenBox system expands the range of services that users can connect with their Box account, including popular options like Gmail and Zoho. While Fuze competes with well-established services such as WebEx and GoToMeeting, this collaboration with Box could provide a significant advantage by tapping into the enterprise user base that is more receptive to adopting new SaaS tools. This partnership has the potential to contribute to Fuze's market share growth in the industry.


2009. Fuze Outdoes Free Online Meeting Makers in Several Ways



After trying Fuze, even though it’s not free and I’ve been slightly ***


2008. Remote meeting app Fuze is decent but incomplete



There's a new WebEx competitor hitting the market: CallWave's Fuze. Its advantages: No download required on either the viewing or the presenting side. It works with video and allows markup of video frames. And it has some nice call-handling features. I used the tool briefly and although I found some bugs and performance issues in this early version, I like the design and found it simple to use. You can upload documents to share (images, text files, PowerPoint presentations, even videos), and once you're sharing them, use simple drawing tools to mark them up and illustrate points. On the shared video player, you can sketch over the top of a paused video, and the sketches stay attached to the particular frame; you can see which frames have markups by little icons on the player's progress bar. On the downside, you can't (yet) use Fuze for screen or ***


2007. RingCentral allows to manage your calls, save money with VoIP

RingCentral, the phone call management service, is introducing a range of VoIP plans known as DigitalLine, providing users with the flexibility to utilize VoIP alongside or in place of their existing landlines. The implementation of the new VoIP system is straightforward and user-friendly. Users have the option to configure incoming calls to be received through VoIP, enabling them to manage and receive phone calls even when they are away from their landline. Additionally, various minute packages are available for making outgoing calls using VoIP, including an unlimited plan for outgoing VoIP calls at an approximate cost of $25 per month. Unlike consumer-oriented VoIP services such as Vonage, Skype, or Comcast's DigitalVoice, RingCentral is primarily targeting the multi-line business community that seeks to efficiently handle multiple lines without the need for additional hardware or staff. This solution is particularly beneficial for small business owners as it offers extensive customization options for handling incoming calls, including the ability to establish advanced rules or dynamically redirect calls using the SoftPhone, a virtual phone call manager.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com