8x8 vs Dialpad

June 11, 2023 | Author: Adam Levine
15
8x8
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
14
Dialpad
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
8x8 and Dialpad are both cloud-based communication platforms that offer various services for businesses, but they have some key differences. 8x8 is a comprehensive unified communications platform that includes voice, video, chat, and contact center solutions. It provides features like phone systems, video conferencing, team messaging, and integrations with popular business applications. 8x8 is known for its reliability, scalability, and global reach, making it suitable for large organizations with complex communication needs. On the other hand, Dialpad is primarily focused on business phone systems and offers features such as cloud-based calling, messaging, and video conferencing. It emphasizes simplicity and ease of use, making it a popular choice for small to medium-sized businesses. Dialpad also offers AI-powered features like transcription and voice recognition.

See also: Top 10 Business Phone systems
8x8 vs Dialpad in our news:

2021. 8x8 acquires UC-provider Fuze



8x8, a prominent provider of integrated cloud communications platforms, has announced its acquisition of Fuze, a fellow player in enterprise cloud-based communications, for an estimated amount of $250 million. This strategic acquisition is expected to drive innovation within 8x8's XCaaS (eXperience Communications as a Service) offerings and expand its enterprise customer base while strengthening its global presence. Both 8x8 and Fuze have earned significant recognition in the marketplace, with 8x8 recently being named a Leader and Fuze recognized as a Visionary in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide.


2020. Dialpad raises $100M Series E at a $1.2B valuation



Dialpad, a voice, video, and contact-center service tailored for businesses, has successfully raised $100 million in Series E funding. With this latest investment, the company's valuation has surpassed $1.2 billion, following a total funding of $245 million. Notably, this funding announcement closely follows Dialpad's acquisition of the video conferencing service Highfive, a strategic move that bolsters its capabilities in mobile video and conference room devices. In recent times, Dialpad has placed significant focus on its AI solutions. In 2018, the company introduced its VoiceAI service, and it has since expanded its offering to include various AI-powered features under its Voice Intelligence service, known as Vi. These features encompass a note-taking service, call transcripts, sentiment analysis, and more. Note: The provided link is a placeholder and may not lead to the actual website.


2020. Dialpad acquires video conferencing service Highfive



VoIP provider Dialpad, known for its popular video conferencing service UberConference, has recently completed the acquisition of Highfive, a well-funded startup specializing in video conferencing solutions for conference rooms. With this strategic move, Dialpad is significantly reinforcing its focus on video capabilities. Although UberConference already includes video conferencing features, it has primarily gained recognition for its calling features. Alongside its conference call solutions and VoIP platform for businesses, Dialpad also provides a comprehensive contact center solution.


2018. Dialpad acquired AI-startup TalkIQ



Dialpad, the platform for business communications, has made an acquisition to leverage artificial intelligence capabilities. The company has acquired TalkIQ, which specializes in capturing voice data in nearly real-time and applying sentiment analysis and analytics. This integration of AI technology allows for real-time feedback and provides valuable insights for customer service operations. Managers can receive guidance on when to intervene during a call. The functionalities of TalkIQ will be seamlessly integrated into the suite of Dialpad apps, including voice and video communication, customer service call center management, and UberConference for conference calling.


2015. Fuze acquired online team collaboration platform LiveMinutes



Web Conferencing company Fuze has recently acquired LiveMinutes, an online team collaboration platform. LiveMinutes offered a workspace where co-workers could collaborate by sharing various file types, including Office documents, PDFs, and PSDs. Additionally, it facilitated conference calls via the web or Skype. This acquisition marks a significant expansion for Fuze, as it transitions from solely focusing on online meetings to introducing a new product called Fuze Spaces. Fuze Spaces enables colleagues to chat, share, and provide feedback on files, organize projects, and more through a web-based dashboard. In parallel, Fuze has secured $20 million in fresh funding to support its ongoing business growth. The company positions itself as a contemporary alternative to services like WebEx and GoToMeeting, offering voice and HD video conferencing solutions that empower distributed teams to connect, share content, and collaborate via the cloud.


2009. Box.net has partnered with Fuze Meeting



Box.net has formed a partnership with Fuze Meeting to enhance its online office suite by integrating real-time online meetings and screen sharing capabilities. By leveraging Fuze as part of your Box account, you can now conduct meetings, share your desktop (requiring a download), and upload your Box files to a collaborative space within Fuze. This integration of Fuze Meeting into Box's OpenBox system expands the range of services that users can connect with their Box account, including popular options like Gmail and Zoho. While Fuze competes with well-established services such as WebEx and GoToMeeting, this collaboration with Box could provide a significant advantage by tapping into the enterprise user base that is more receptive to adopting new SaaS tools. This partnership has the potential to contribute to Fuze's market share growth in the industry.


2009. Fuze Outdoes Free Online Meeting Makers in Several Ways



After trying Fuze, even though it’s not free and I’ve been slightly ***


2008. Remote meeting app Fuze is decent but incomplete



There's a new WebEx competitor hitting the market: CallWave's Fuze. Its advantages: No download required on either the viewing or the presenting side. It works with video and allows markup of video frames. And it has some nice call-handling features. I used the tool briefly and although I found some bugs and performance issues in this early version, I like the design and found it simple to use. You can upload documents to share (images, text files, PowerPoint presentations, even videos), and once you're sharing them, use simple drawing tools to mark them up and illustrate points. On the shared video player, you can sketch over the top of a paused video, and the sketches stay attached to the particular frame; you can see which frames have markups by little icons on the player's progress bar. On the downside, you can't (yet) use Fuze for screen or ***

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com