8x8 vs Aircall

Last updated: June 23, 2021

18
8x8
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
12
Aircall
Cloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
8x8 vs Aircall in our news:

2021. Aircall raises $120M for its cloud-based phone system



Aircall has raised a $120 million Series D. The startup is building a cloud-based phone system for call centers, support lines and sales teams. It integrates with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM, support and communication systems. Aircall customers can create local numbers and set up an interactive voice response directory. The service manages the call queue for you and your agents can start answering inbound calls. Agents can transfer calls and put customers on hold. Admins can see analytics, monitor calls and see how everyone is doing.


2020. Aircall raises $65 million for its cloud-based phone system



Aircall, which is is building a software-as-a-service company around phone calls has raised a $65 million Series C round. When it comes to product, Aircall wants to differentiate itself from traditional call center solutions thanks to integrations with third-party services. For instance, you could see your call information in your CRM to see if somebody on your team has already followed up on a lead. Or you could initiate a phone call from Zendesk if there’s an urgent support request.


2016. Aircall launched mobile apps for its cloud phone system



Aircall, the service that lets you generate virtual numbers in many countries around the world and share these numbers with your team, just launched its mobile apps on iOS and Android out of beta. With the new mobile apps, Aircall customers can receive or make VoIP calls directly on their phone without having to be tied to their desk. Compared to other customer support software, Aircall already doesn’t require any proprietary hardware and uses a software-as-a-service model. Aircall lets you share contacts and schedules, assign calls to particular team members and track exactly what’s happening. It’s a great way to know whether your coworkers have dealt with a client already.