Top 10 IT Service Desk Software (ITSM)



IT Service Desk software or IT Service Management software (ITSM) allows to effectively manage enterprise IT resources and provide the needed level of service according to the best ITIL practices.

See also: Application Performance Management software, Desktop Virtualization software, Virtual Desktop solutions
1
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value. ServiceNow free open-source alternatives are: osTicket, OTRS, Mantis
2
Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.
3
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. Like alternative solutions it is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
4
SysAid is an IT service management and help desk software that integrates all the essential IT tools into one Service Desk. Its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
5
Remedy IT Service Management Suite handles your IT services and capabilities like never before. Built on more than 20 years of leadership and experience, this enterprise-class solution is ideal for advanced technology environments and will extend your value into IT operations management. Access IT services and information—anytime, anywhere—through intuitive, easy-to-use self-service capabilities via social media and mobile applications. Offer deeper, richer service-desk capabilities.
6
Cherwell Service Management delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization—as well as providing PinkVERIFY certified ITIL processes such as: Incident Management, Change Management, Problem Management, CMDB, and much more. Deliver ease of use, flexibility, and power to your service desk customers today—at a price your organization can afford—without compromising future ITSM system scalability, expansion, and power.
7
Monitor & manage your network with unified visibility into fault, performance, availability, traffic, & configurations. Get instant visibility across all system resources that can impact application performance and fix them fast. Find, analyze & resolve your toughest performance issues on SQL Server, Oracle, Sybase, and DB2. Automate 24x7 security monitoring and response to stop threats in their tracks and maintain continuous compliance.
8
Samanage is a cloud-based IT service desk and asset management platform that reduces your workload and helps you deliver fast, quality service. Reduce workload & prioritize service delivery time. Get full visibility & control of all hardware and software.
9
BMC Remedyforce is built on Salesforce1 cloud platform to deliver complete IT service management functionality with the secure social, mobile, and collaborative capabilities users expect. Intuitive administration and configuration keeps you focused on delivering business value. Personalized self-service gives users new access to service offerings. Automation and integration reduce manual labor and streamline service delivery. Dashboards and analytics drive information sharing and informed decisions.
10
ManageEngine ServiceDesk integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.
11
EasyVista’s revolutionary suite of products radically build a new front office experience as well streamlining and automating back office IT. EasyVista is increasingly winning business from vendors who provide hard-coded, high-administration solutions. Customers now want a solution that delivers new services and a storefront that can be rapidly realized and easily administered. EasyVista decimates IT costs, facilitates increased delivery to business needs and empowers IT to transform customer interfaces and applications.
12
Achieve a rapid and cost-effective deployment of a proven IT support solution delivered on demand. With CA Service Desk Manager On Demand, time-to-value is greatly improved via rapid implementation services that deliver a zero infrastructure deployment with built-in ITIL best practice configurations and an innovative business user self service capability.
13
ScienceLogic’s solution is an all-in-one IT monitoring software product, comprehensive and complete in a single, unified platform. Unlike some companies, we do not sell you a la carte, piecemeal selections. To help you understand the many powerful components of our solution, we have broken out descriptions of features and capabilities that other companies call (and sell) as individual products: