Service Desk - Apps Rating

A professional Help Desk Software for small and medium business. Web based help desk software powered by PHP, MySQL and MSSQL.

ManageEngine ServiceDesk integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.

UserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.

ServiceMax delivers the future of field service, today. Its Field Service Management Software is powerful, easy-to-use, efficient, mobile, and collaborative.

SimpleTicket, the first Ruby on Rails based trouble ticket system released as an open source project. Built as an alternative to expensive and complicated ticking systems like Remedy and Heat, SimpleTicket is perfect for Internal IT Support Teams (up-to 10,000 end users) and Small IT Support Companies

IBM Tivoli Live – service manager which provides integrated service management capabilities as a monthly subscription on the IBM Cloud. Along with IBM Tivoli Live – monitoring services, Tivoli Live solutions allow customers to quickly adopt and deploy key ITIL processes and combine them with performance and availability monitoring, all under a common subscription and delivery model. There is no need to purchase hardware, software licenses or installation services.

Bug and issue tracking for ninjas. Bugja will let you focus on the problems, and leave typework behind.

The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. HelpSpot Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.

CA Open Space is a Web 2.0 application delivered as a service that helps to reduce the burden on IT analysts, and lower support costs. You can access CA Open Space via Web interface, or with iPhone and iPad apps. IT provides powerful collaboration platform helps connect communities, federated search bringing together multiple knowledge sources, еnables self-help to reduce number of open tickets.

Achieve a rapid and cost-effective deployment of a proven IT support solution delivered on demand. With CA Service Desk Manager On Demand, time-to-value is greatly improved via rapid implementation services that deliver a zero infrastructure deployment with built-in ITIL best practice configurations and an innovative business user self service capability.