Top 10 Customer Service and Helpdesk software


Customer service and support ticket software (or Helpdesk) helps to automate processing of customer requests and managing customer support agents.

See also IT Service Desks
1

Zendesk

Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient.


2

Kayako

Kayako Fusion is a help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place. Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server.


3

Salesforce Service Cloud

With the Service Cloud you can meet customers wherever they are—including social networks such as Facebook and Twitter. Your agents also benefit from employee social networks that help them work together like never before. And because you get all the features a social contact center needs, your customers experience amazing service on any channel.


4

Freshdesk

Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.


5

Desk.com

Connect to your customers on Facebook and Twitter as easily as on traditional support channels like email, phone and web. Desk.com organizes all of your support in one place so you can respond efficiently wherever your customers reach out.


6

Get Satisfaction

Get Satisfaction powers the world’s best brands to solve problems, give a voice to champions, bring out the best ideas and drive better business.


7

Zoho Support

SaaS Helpdesk, includes ticket system, knowledge base, customer portal, e-mail integration, contacts/companies base (integrated with Zoho CRM), product and SLA catalogs, workflow-engine (for ticket-processing automation), dashboard, alerts (via email and sms), analytical reports, access control system, powerful customization options.


8

OTRS

OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.


9

UserVoice

UserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.


10

Web Help Desk

Intuitive help desk software by Web Help Desk includes: cross-platform help desk software, asset management software, knowledge base software, more.


11

Jive Customer Service

Turn customers into your best support agents. Build a knowledge library, the easy way. Jive's social media monitoring tools make it easy to listen to conversations on the social web, analyze trends, share insights, and engage in dialogue. With out-of-the-box CRM integration, Jive socializes tickets and case management, and makes CRM data much more useful.


12

HelpSpot

The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. HelpSpot Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.


13

Responsa

Responsa is much more than just a widget to create questions and answers. It’s a new way to engage users of any site by offering a service that is increasingly more in line with their expectations. For this reason, it is constantly evolving.


14

Helpdeskpilot

A professional Help Desk Software for small and medium business. Web based help desk software powered by PHP, MySQL and MSSQL.