Service Desk


61

OTRS

OTRSOTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.


54

Zendesk

ZendeskZendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient.


39

Kayako

KayakoKayako Fusion is a help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place. Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server.


36

Salesforce Service Cloud

Salesforce Service CloudWith the Service Cloud you can meet customers wherever they are—including social networks such as Facebook and Twitter. Your agents also benefit from employee social networks that help them work together like never before. And because you get all the features a social contact center needs, your customers experience amazing service on any channel.


36

Freshdesk

FreshdeskFreshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.


35

Desk.com

Desk.comConnect to your customers on Facebook and Twitter as easily as on traditional support channels like email, phone and web. Desk.com organizes all of your support in one place so you can respond efficiently wherever your customers reach out.


28

SpiceWorks

SpiceWorksSpiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.


24

Get Satisfaction

Get SatisfactionGet Satisfaction powers the world’s best brands to solve problems, give a voice to champions, bring out the best ideas and drive better business.


23

Zoho Support

Zoho SupportSaaS Helpdesk, includes ticket system, knowledge base, customer portal, e-mail integration, contacts/companies base (integrated with Zoho CRM), product and SLA catalogs, workflow-engine (for ticket-processing automation), dashboard, alerts (via email and sms), analytical reports, access control system, powerful customization options.


21

UserVoice

UserVoiceUserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.


20

ManageEngine ServiceDesk

ManageEngine ServiceDeskManageEngine ServiceDesk integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.


19

Web Help Desk

Web Help DeskIntuitive help desk software by Web Help Desk includes: cross-platform help desk software, asset management software, knowledge base software, more.


17

Helpdeskpilot

HelpdeskpilotA professional Help Desk Software for small and medium business. Web based help desk software powered by PHP, MySQL and MSSQL.


16

Jive Customer Service

Jive Customer ServiceTurn customers into your best support agents. Build a knowledge library, the easy way. Jive's social media monitoring tools make it easy to listen to conversations on the social web, analyze trends, share insights, and engage in dialogue. With out-of-the-box CRM integration, Jive socializes tickets and case management, and makes CRM data much more useful.


15

ServiceMax

ServiceMaxServiceMax delivers the future of field service, today. Its Field Service Management Software is powerful, easy-to-use, efficient, mobile, and collaborative.


13

SimpleTicket

SimpleTicketSimpleTicket, the first Ruby on Rails based trouble ticket system released as an open source project. Built as an alternative to expensive and complicated ticking systems like Remedy and Heat, SimpleTicket is perfect for Internal IT Support Teams (up-to 10,000 end users) and Small IT Support Companies


12

Bugja

BugjaBug and issue tracking for ninjas. Bugja will let you focus on the problems, and leave typework behind.


12

IBM Tivoli Live

IBM Tivoli LiveIBM Tivoli Live – service manager which provides integrated service management capabilities as a monthly subscription on the IBM Cloud. Along with IBM Tivoli Live – monitoring services, Tivoli Live solutions allow customers to quickly adopt and deploy key ITIL processes and combine them with performance and availability monitoring, all under a common subscription and delivery model. There is no need to purchase hardware, software licenses or installation services.


11

Responsa

ResponsaResponsa is much more than just a widget to create questions and answers. It’s a new way to engage users of any site by offering a service that is increasingly more in line with their expectations. For this reason, it is constantly evolving.


10

HelpSpot

HelpSpotThe unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. HelpSpot Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.


10

CA Open Space

CA Open SpaceCA Open Space is a Web 2.0 application delivered as a service that helps to reduce the burden on IT analysts, and lower support costs. You can access CA Open Space via Web interface, or with iPhone and iPad apps. IT provides powerful collaboration platform helps connect communities, federated search bringing together multiple knowledge sources, еnables self-help to reduce number of open tickets.


9

CA Service Desk

CA Service DeskAchieve a rapid and cost-effective deployment of a proven IT support solution delivered on demand. With CA Service Desk Manager On Demand, time-to-value is greatly improved via rapid implementation services that deliver a zero infrastructure deployment with built-in ITIL best practice configurations and an innovative business user self service capability.


8

CRMdesk

CRMdeskCRMdesk is a web-based help desk software that allows customer support automation through Internet; you will be able to respond to your customer's requests more effectively and will have better success in attracting new customers.


8

bigWebDesk

bigWebDeskAn integrated web based solution that assists in tracking customer service requests, managing assets, and handling warehouse fulfillment