Service Desk

Business-class help desk software solutions that are affordable to companies, organizations and businesses of all sizes. Kayako helpdesk software is turn-key and very easy to set up, requiring nothing more than an average web server. Be up and running in a matter of minutes using the automatic installer. Consolidate all of your customer support media using Kayako help desk software and live chat software solutions. Manage your entire support operation, integrate your e-mail and even deploy multiple helpdesks from one single system.

Zendesk lets you support your clients, customers and end-users via a simple and intuitive web interface with full e-mail integration. You can build up a complete help desk community enabling peer support or limit your service to email support only.

JIRA is a bug tracking, issue tracking, and project management application developed to make this process easier for your team. JIRA has been designed with a focus on task achievement, is instantly usable and is flexible to work with.

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

Web Help Desk features an intuitive, easy to use, graphical tabbed interface. Administrators, Technicians, and Clients need only a web browser to utilize the application. Remote access from any location is possible by anyone with an internet connection and a web browser, regardless of platform.

Spiceworks is the complete network management software, helpdesk, PC inventory tools & IT reporting solution designed to manage everything IT in small & medium businesses. The Spiceworks IT Community is available to answer questions while you work directly in the network monitoring application.

A professional Help Desk Software for small and medium business. Web based help desk software powered by PHP, MySQL and MSSQL.

ServiceDesk Plus is a web-based help desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

SimpleTicket, the first Ruby on Rails based trouble ticket system released as an open source project. Built as an alternative to expensive and complicated ticking systems like Remedy and Heat, SimpleTicket is perfect for Internal IT Support Teams (up-to 10,000 end users) and Small IT Support Companies

The network of customer support forums where customers can post their own questions, idea, problems, or conversations about a product. Companies can put their own employees on to moderate the boards.