Zopim alternatives

Zopim
Award-winning live chat software solution. Chat with visitors in real-time and increase conversions. Sales and support made easy for businesses. Just like in a real shop, Zopim live chat lets you talk to visitors on your website. Help them find a solution and impress them with your service.
Here are the latest news about Zopim:

2015 Live support chat Zopim goes Premium


Customer service software provider Zendesk unveiled the Premium version of its live support chat  Zopim, designed to help growing businesses scale their live chat operations. Zopim Premium helps businesses provide exceptional customer support while they grow. The new plan will include workforce management tools, the ability to scale your operation, and greater customizability. These features will equip support team managers with the tools they need to manage customer expectation and agent productivity. Zopim Premium is designed to provide managers with greater insight into their operations so they can manage customer expectation and agent productivity while remaining efficient at scale. Real-Time Monitoring offers metrics on customer satisfaction, chat queue activity, and agent load—helping ensure you meet your SLAs and even detect potential problems before they escalate.