Zoho Discussions

Create external and internal communities where problems are solved, topics are discussed and ideas are exchanged. Customer support forums where solutions come from support reps and customers alike; Ideas forums where customers can make their voices heard; Employee forums for having important conversations in a better environment.

Zoho unveiled its anniversary (twentieth) service. It is Zoho Discussions - a solution for company forum. Zoho recommends to use this tool as a customer support forum, but you can also setup access rules and use it as an intranet forum for internal collaboration. Unlike the popular forum engines (phpbb, vbulletin), Zoho Discussion provides less features, but the functions that are important for customer support are quite powerful. Besides the solution setup (on your own domain) and administration is much more easier than in case with common forum CMS. The best way to see Zoho Discussions in action is to visit Zoho support forum, that uses the same platform.

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