Zendesk

Today's Friday post is dedicated to support agents and those who organize helpdesk service. Here are two interesting stories about why the customer support system should be social. The first story was created by the guys from the helpdesk-service Zendesk (watch video). It's about the support agent who is always hanging on the phone, repeating the same phrases and answering the same questions. The second story is pitched by IBM with really scary title - "The Man Without Email". Here is he:

Meanwhile we don't see a large number of business applications for Windows Phone. Even Microsoft's Skype for this platform is still in the development. But the world helpdesk leaders - Kayako and Zendesk - almost simultaneously launched their mobile clients for Windows Phone. Moreover, it is interesting that for Kayako the Windows Phone app - becomes the first mobile client at all (for Zendesk, it's already the fifth one after the apps for iPhone, iPad, Android and Blackberry). Both mobile applications, Kayako and Zendesk, allow to easily manage ticket with your fingertips: assign owners, change status, add comments, respond to customers. And all changes are immediately synchronized with the main Cloud service.