Salesforce Communities alternatives

Salesforce Communities
Salesforce Communities is basically an offshoot of Chatter but with many more possibilities for public forums, such as a helpdesk, and private communities for collaboration between sales partners. The platform is 100 percent cloud-based, and Salesforce touts that it is deployable within minutes.
Salesforce Communities alternatives are:
Get Satisfaction, Lithium, Salesforce Chatter
Here are the latest news about Salesforce Communities:

2015 Salesforce adds shopping layer to its Community Cloud


Customers of Salesforce Community Cloud will soon be able to add their own buy buttons. The Community Cloud allows businesses to build sites where customers can interact with the company and with each other. For example, Avid Technology, which makes audio and video production tools, has used these Community Cloud capabilities to support its Artist Community, where users can buy and sell sound effects, stock footage and other music and video clips from each other. Other early customers include Neil Young’s PonoMusic and the Deloitte Digital Hub. Mike Stone, the senior vice president of marketing for Salesforce Community Cloud, said that the Customer Cloud can automatically recommend the right product that’s relevant in a given discussion: “We’re really using the social graph and what we understand about how the community is evolving to go and make those recommendations.”



2012 Salesforce Communities - cloud app for creating customer and partner communities



Today Salesforce has unveiled a new service - Salesforce Communities. For now it's available only only for few Salesforce's clients and closed for public (it even doesn't have an own site yet - probably Marc Benioff is working to purchase community.com domain). Salesforce Communities is intended for creating customer and partner communities. What are they for? For the smart customer support (because customers can help each other), to retain customers and increase their loyalty (because customers get used to the community), to increase sales (because potential customers can see real people who are already customers and may talk to them) and to collaborate effectively with partners. The service is based on Chatter and looks very similar to Facebook. Its launch is planned for early 2013.