Nimble

To say that Salesforce makes a wrong Social CRM - is like saying that Microsoft makes a wrong operating system. After all, Marc Benioff has almost bought the word Social. However, these words have been said. And they have been said by John Ferrara - the man who invented CRM. Long ago in 1989, when there was no Salesforce and even Siebel, he created the CRM software Goldmine (and later sold it to FrontRange). His new startup is Nimble, and John claims that it's the "right" social CRM. And some experts really believe that this system can disrupt the CRM market. At first glance, Nimble has no revolutionary features, but it looks really suitable and totally focused on customer information from social networks: Facebook, Twitter, LinkedIn. It is interesting that Google is not supported yet, though Google - is one of the startup investors.