Jive Customer Service alternatives

Jive Customer Service
Turn customers into your best support agents. Build a knowledge library, the easy way. Jive's social media monitoring tools make it easy to listen to conversations on the social web, analyze trends, share insights, and engage in dialogue. With out-of-the-box CRM integration, Jive socializes tickets and case management, and makes CRM data much more useful.
Jive Customer Service alternatives are:
Zendesk, Get Satisfaction

Here are the latest news about Jive Customer Service:

2012 Jive dives into social customer service

Finally, the customer service sphere is gaining attention and attracting the leading enterprise vendors. Recently, Salesforce came up with SaaS helpdesk-app Desk.com and now the Social Software champion - Jive - is presenting its own helpdesk solution Jive Customer Service. And of course, it's social, i.e. the front-end of the system is a customer community where users can communicate not only with support agents, but also with other users. And due to the fact that users get answers from experienced customers or find them in the community, the load on the support tems is greatly reduced. In addition to the social component, Jive also partnered with Gamification champion Bunchball to implement game mechanics into the system. It provides different ratings and badges helping to engage customers into the community.

In addition to supporting customers in the own community Jive Customer Service enables to search for customer questions in social networks Facebook and Twitter and pro-actively respond to them. You can also create a resident helpdesk on your Facebook brand page.

Note also the integration with Salesforce, MS Dynamics CRM, SugarCRM, Outlook, and support for access from mobile devices.