IBM Tivoli Live

IBM continues to extend its portfolio of SaaS services. At this time the company moved to IBM Cloud the IT service management system Tivoli. More precisely, it's moving there step by step. Last year the SaaS solution IBM Tivoli Live Monitoring Services, that is designed to monitor the IT infrastructure performance, appeared. And now, the company has launched Tivoli Live Service Manager - the SaaS Service Desk system. It is designed to submit and process user requests, control problem management, change management and maintain the directory of IT services and IT resources. User can access the customer portal where they can submit a ticket or request available IT services (for example a new employee can request a laptop, installation of certain software and an email account). Recall that the main IBM competitors in the IT Service Management software market - CA, BMC and HP have already released the SaaS versions of their Service Desk systems.