GoToAssist alternatives

GoToAssist
Citrix GoToAssist provides easy-to-use cloud-based solutions that enable organizations of all sizes to support customers, employees and technology. Built specifically for IT managers, consultants and managed service providers, GoToAssist offers 3 essential IT tools in one integrated platform: remote support, service desk management and IT monitoring. On another platform, GoToAssist Corporate offers a comprehensive solution that enables multi-agent support organizations to resolve their customers’ technical issues.



Here are the latest news about GoToAssist:

2012 Citrix released GoToAssist Service Desk



Virtualization market giant Citrix is also known for its web conferencing solutions (GoToMeeting family). This family also includes the remote support service GoToAssist. Today Citrix added online helpdesk-system GoToAssist Service Desk to it. Citrix haven't created it from the scratch (it's not solid for the Giant) but integrated the nice startup Beetil, that it acquired last month. Beetil always described itself as the the world's easiest to use ITIL service management tool. It provides the client portal for ticket submission and communicating with support, knowledge base, collaboration tools for support agents and all this ITIL-stuff for change management, problem management, configuration management and release management. Besides the remote support tool and this Service Desk, the GoToAssist suite includes also the tool for IT infrastructure monitoring.