Desk.com alternatives

Desk.com
Connect to your customers on Facebook and Twitter as easily as on traditional support channels like email, phone and web. Desk.com organizes all of your support in one place so you can respond efficiently wherever your customers reach out.
Desk.com alternatives are:
Zendesk, Kayako, Jira, Salesforce Service Cloud, UserVoice
Here are the latest news about Desk.com:

2015 Desk.com integrates with Salesforce IQ


Salesforce has introduced an integrated product combining Salesforce IQ CRM and Desk.com customer service — its tools aimed at small businesses. By integrating the two, sales and service reps can get a full picture of the client across multiple channels, something that has previously only been available to much larger business using enterprise software that’s way out of reach of most small business owners. What this means is that sales reps working in SalesforceIQ can see notes and interactions that customer service had with the customer and CSRs working in Desk.com can see the buying history of the customer.


2014 Salesforce added app store to Desk.com



2014 Desk.com embeds video in customer support



2014 Desk.com adds mobile app, intelligent agent console



2012 Salesforce launched Helpdesk-app for small business Desk.com