CA Open Space
Category: Service Desk
CA Open Space is a Web 2.0 application delivered as a service that helps to reduce the burden on IT analysts, and lower support costs. You can access CA Open Space via Web interface, or with iPhone and iPad apps. IT provides powerful collaboration platform helps connect communities, federated search bringing together multiple knowledge sources, еnables self-help to reduce number of open tickets.
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CA Open Space pricing is not available yet.
CA Open Space reviews and news :
08.10.10
Social collaboration tools are being increasingly implemented into various business applications. Primarily, this trend involves enterprise portals, Email, collaboration systems. Recently CRM and customer support solutions are also equipped with social tools (e.g. GetSatisfaction or Salesforce Chatter). Why IT Service Desk systems also can't be social? - syas CA (one of the leading IT infrastructure management companies). Today CA has released the new SaaS service CA Open Space that allows to create a social network in IT department.
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