ServiceNow created helpdesk-chatbot platform

10.05.18

ServiceNow unveiled new chatbot building tool called Virtual Agent that provides developers a way to create an automated bot-driven process for routine helpdesk requests. The company claims that you can build these bots to provide end-to-end service. Meaning if you tell the bot you need a new phone, it can pull your records, understand what you currently have and order a new one all in the same interaction — and all within a common messaging interface such as Slack or Microsoft Teams. It also works for customer service transactions to process routine customer inquiries without having to route them to a CSR to answer typical questions.

ServiceNow alternatives are: BMC Remedy, Salesforce Service Cloud, JIRA, SharePoint, Cherwell, Zendesk, Remedyforce, EasyVista