Google deploys crowdsourcing support system

As is known, it's almost impossible to reach Google customer support. And there are 2 reasons for that. First, almost all Google services are free. Second, if the company decide to organize the traditional customer support and answer all the questions, then this would be the largest support team in the world. Therefore, Google decided to implement the beautiful solution and give users the opportunity to answer the questions of each other. Two months ago, Google acquired Aardvark, the social network for mutual support, and without considerable redesign put it to work: added it to Youtube and Google Toolbar. Probably soon Aardvark will appear on all Google services. How it works?

You open the service and send any question. While you are entering your contact information, Aardvark finds few people who can answer your question, and within a couple of minutes, they send you the answers via email or instant messenger. If something is not clear, you can start the discussion. But if you are happy with the answer you say "thank you" and Aardvark will stop looking for experts. Who are these experts? When you enter your contact information, you are also asked to select three areas of knowledge in which you could help others. Then (if you don't edit your settings) the service will send you the questions on these topics. It's simple, and Google support is having rest.