First of all, 2010 will be the year when Microsoft becomes a strong Enterprise 2.0 market player. This year Microsoft will launch the commercial versions of online MS Office, Sharepoint 2010 with web 2.0 features and Windows Azure cloud platform, and these products will of course push ahead SaaS and enterprise Social Software technologies. Besides, we expect revolutions in mobile enterprise technologies and VoIP sphere.
Social Software
In the first half of the year Sharepoint 2010 with built-in social tools will appear. Taking into account the popularity of this product, there is no doubt that social software will soon become a standard component in enterprise collaboration. IBM will also contribute to this progress by pushing its Lotus Connections. This wave will also support smaller social vendors - Jive, SocialText ...
SaaS
Just like in case with Sharepoint 2010, the launch of the online Office Web Applications will make SaaS more familiar to users. Nobody will ask: "Is it really possible to edit documents without installing Office on my computer?". Since February 1 Windows Azure will provide commercial services and we expect a large number of SaaS services on this platform. In addition, there is a hope that in 2010 SAP will launch its Business ByDesign and promised SaaS components to Business Suite. This should strengthen the enterprise confidence in SaaS.
Real-Time Enterprise
Real-time collaboration technologies had big boost in 2009 and are likely to continue deleloping in 2010. The most important real-time products to whatch are Google Wave and Salesforce Chatter. Microsoft also will support real-time tools: the online Office will enable real-time collaborative editing, and Sharepoint 2010 will include activity streams, status updates and presence status..
Mobile Applications
This will surely be a hot year for mobile applications. Google Nexus One - is only the beginning. Apple Tablet, Google Tablet, first netbooks with Chrome OS are expected. 3G, WiMax and LTE networkswill reach business-ready level this year and this will lead to the development of large number of mobile enterprise apps.
VoIP
Again, in the wake of 3G and WiMax networks, VoIP can take to the next level. It's expected that US mobile operators will allow to use VoIP over 3G. Besides, it seams, that Skype is going to make all b2b voice communication free. After the solutions for Asterisk, SIP PBX and Cisco UC the Skype VoIP solution Avaya will appear soon. And from Google we expect unified communications for small business, based on acquired Gizmo5.