SugarCRM vs Zoho CRM

SugarCRM is a customer relationship management (CRM) system that is available in both open source and Commercial open source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
Zoho CRM
Zoho CRM empowers organizations with a complete customer relationship lifecycle management software for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Latest news about SugarCRM and Zoho CRM:

01.03.17. Zoho CRM gets AI assistant. Zoho has introduced Zia - the Artificial Intelligence-powered Sales Assistant for Zoho CRM. Zia lets you know when something is going extraordinarily well –or wrong- in your sales operation, knows what you want to do – and helps you do it faster and bring the end of voicemails and unread emails. Zia is capable of learning, over time, the most frequent actions a particular user takes on Zoho CRM. Besides, Zoho introduced Blueprint, a sales process automation platform and upgraded two features to platforms: Zoho PhoneBridge, which connects a customer's PBX system to the Zoho CRM system, and SalesSignals, which provides real-time information about the activities of customers and prospects.

28.07.16. Zoho CRM 2016 is now available. Zoho unveiled the new version of its Zoho CRM. The biggest release ever brings multichannel sales, a brand-new email client for salespeople, a marketplace where developers can connect with end users, and other features. Multichannel support for phone, email, live chat, social media, and in-person meetings will let your team make the most of every interaction at a moment’s notice. The new gamification layer Gamescope allows to set up peer-to-peer contests for your teams and make selling fun. You can use badges and trophies to reward best practices and keep your team motivated and see who your top performers are and who could use some more coaching with insights from Advanced CRM Analytics. Zoho Marketplace offers extensions from major SaaS vendors, including MailChimp, SurveyMonkey, Zendesk, Eventbrite, Box, DocuSign, SignEasy, Webmerge and SMS-Magic.

16.06.16. IBM tightens integration with SugarCRM. SugarCRM announced a joint offering with IBM Cloud to increase the security and control on its customer relationship management platform. The IBM integration gives Sugar’s platform the ability to deploy on IBM’s dedicated, private bare metal clouds, which SugarCRM claims will improve the overall security and performance. IBM comprises a global network of 46 cloud data centers, giving Sugar users access to a bigger and faster network. IBM and SugarCRM have had an ongoing relationship. Last September, they announced IBM Marketing Cloud for SugarCRM, which integrated marketing and sales operations around customer experience.

16.05.16. SugarCRM gets improved Search, Tagging. New version SugarCRM 7.7 is enhancing search and adding new capabilities in the latest version of its customer relationship management (CRM) software platform.  The new custom tags allow CRM users to tag any record in the application. Sugar tags are integrated into the Sugar database. The benefit, according to SugarCRM officials, is that tags become available through a global search experience instead of a separate tag search mechanism. SugarCRM also provides a "knowledge base" where users can write articles about any topic and make them available internally or externally. The base includes an intelligence panel where context-sensitive display enables agents and customers to find articles.

27.01.15. Zoho CRM is now free for 10 users. In order to celebrate 10 years from the launch of Zoho CRM and double-down its commitment to small businesses, Zoho announced free Zoho CRM for up to 10 users. Of course they continue offering other editions, including Zoho CRMPlus, for those whose business needs have evolved. The Free10 plan includes leads, accounts, contacts, sales opportunities, web forms; workflow rule to automate sales follow-ups; documents module to share sales collateral with team; user permissions through roles and profiles. You can seamlessly integrate Zoho CRM with other Zoho business apps, like Campaigns, Support, SalesIQ, Survey, Projects, Reports, Google Apps and other third-party services.

11.10.14. Zoho CRM adds Google AdWords integration, website and social media analytics. Zoho announced the biggest CRM update ever - Zoho CRM Plus. It allows to connect your Google AdWords account to Zoho CRM account so all your data-driven insights are in one place. Thus you’ll be able to close the loop between your online spending and your offline conversions. Another new feature - Zoho SalesIQ provides real-time website visitor intelligence for sales and marketing teams, enabling them to engage visitors, qualify and get them into the sales funnel. Unlike traditional website analytics that focus on aggregate visitor data, Zoho SalesIQ provides intelligence at the individual visitor level. And the third new feature - Zoho Social - provides actionable insights for marketers and companies who want to increase their social media engagement with better content, real-time monitoring and advanced analytics. Zoho CRM Plus is available for $50 per user per month.

18.09.14. Zoho CRM and Zoho Creator mobile apps become free for all customers. Zoho developers say that they have reached 1,000,000 downloads for mobile Zoho apps (iOS and Android) and this number is rapidly increasing. So they decided to make the Zoho CRM and Zoho Creator mobile apps free for all customers, on any edition. Which means, you now have complete functionality (read and write access) to the mobile apps, irrespective of the edition. Zoho's online CRM is free for 3 users and allows to manage your sales, marketing, customer support, and inventory in a single system. Zoho Creator is an online visual database app builder that makes it extremely easy for business users to build their own custom apps. Other Zoho's apps like Zoho Vault, Zoho Mail and Zoho Campaigns have their mobile apps free as well.

2013. How Zoho was "helping" Salesforce users. Last week the biggest IT conference Dreamforce took place and as usual for these big vendor events, it didn't escape some funny marketing tricks. Competitors are always trying to drive customers from a company that owns a conference (in this case, Salesforce) and invent original ideas. For example, that's how Microsoft tried to spoil Salesforce conference and Salesforce picketed Oracle conference. At this time, was Zoho's turn. Though Zoho's CEO, Sridhar Vhembe, has the personal offense with Marc Benioff, he didn't try to troll Salesforce at its event. Instead, he ordered to help Salesforce users. After all, they have to pay big money monthly for CRM-system and even a ticket to the conference costs $1,000 . So Zoho gave Salesforce customers free pedicab rides to whatever their destination was – their next session, party or their hotel. It was something like free Zoho CRM test drive.

2013. Zoho launched contact manager with Pay-What-You-Want pricing. Of course, (the champion-developer of SaaS services) Zoho already provided CRM system - Zoho CRM. But you know Zoho, they packed the CRM with all functions that can be built into CRM. In result the app has become too cumbersome and expensive (from $12/month/user) for small businesses, which need only a simple customer database. That's why Zoho decided to create a simple contact manager and called it ... Zoho ContactManager. It features customer base, notes, tasks and deals. If you use Zoho Mail or Google Apps Mail you can view the history of email-correspondence by each customer. And it has a mini-social network to communicate within your company. All this is available not only in browser, but also on the iPhone / Android. Besides, Zoho has invented a new pricing scheme - Pay What You Want. You are free to enter any price you'll pay for each user per month. However, this price should be higher than $1.

2013. Zoho Survey - app for creating customet surveys. Driven by the hot marketing app market Zoho has released one more tool for marketers - Zoho Survey. It's a service that will help you easily create professional surveys, distribute them to your customers wherever they are and analyze their responses. You can use one of the templates, insert your logo, add variety of field types (text, checkboxes, radiobuttons, comboboxes), and even automation scripts (for example, the next field appears depending on the previous choice). Forms created in Zoho Survey work well in mobile browsers. They can also be published on Facebook page and inserted in emails in MailChimp and Zoho Campaigns. The survey results are represented in beautiful reports or in Zoho Sheet tables. The free version allows to create unlimited number of surveys, but with limitation in the number of questions (up to 15) and number of responces (up to 150 per survey).

2013. Zoho CEO: Salesforce acquires, acquires, acquires, while we build, build, build. Yesterday, Salesforce agreed to pay $2.5 billion for ExactTarget, and of course, Zoho chief, Sridhar Vembu, could not silently pass this event. Five years ago Salesforce CEO Marc Benioff tried to buy Zoho, and being refused, banned them on platform. So Sridhar loves to troll Mark, and yesterday he was on a roll. Here are the most interesting quotes from his speech:

2010. SugarCRM 6 - cloudy open-source CRM. While the main competitors (Salesforce and Microsoft) entertain each other with the lawsuits, SugarCRM gradually strengthens its market position. Yesterday the company officially announced the release of SugarCRM 6. The major changes have affected the interface - it became much easier, more convenient and flexible. Users will be able to leave on screen only these elements that are used. The new convenient contextual search panel lets you view search results without leaving the current page, and the new recent pages panel makes navigation easier. It's interesting that the new interface is available only in payed (Professional and Enterprise) editions, but not in the free Community Edition. Because of this the company received another portion of critics, because it actively uses the "open-source" term for SugarCRM promotion.

Salesforce Microsoft
2010. Microsoft sues SaaS industry in danger. This week, Microsoft filed a lawsuit against Salesforce, blaming the SaaS company in violating 9 patents. These patents are not about CRM functionality (it would be strange, because Salesforce CRM appeared earlier than Microsoft CRM was developed), but about basic software technologies. For example, here is the technology of displaying web-page with embedded menu: "A request for a web page is received from a web browser In response to the request, a web page and an applet associated with the web page are packaged for transmission to the web browser. The web page and the applet are then transmitted to and downloaded by the web browser. When the web page is displayed and the applet is executed by the web browser, the applet creates and manages an embedded menu in the displayed web page under control of the applet . This embedded menu provides a user of the web browser with a plurality of links through one action in the displayed web page." Perhaps having this patent, Microsoft could close any SaaS vendor, but they have chosen Salesforce, their main competitor on CRM market.

2010. Beautiful PR pitch: I Choose the Cloud. The leading SaaS and Enterprise 2.0 vendors decided to make their business a little more "WOW". In the new show-channell called "I Choose the Cloud" the founders and executives of cloud companies appeal to join the cloud revolution. Because cloud applications mean not only simplicity, usability, speed and cost efficiency. They also mean the new exciting ways of running business. Because these applications are create not by serious gloomy IT-people in ties, but by such cool guys, who enjoy what they do. Guest stars: Aaron Levie (, Chuck Dietrich (SlideRocket), David Weekly (PBworks), Eugene Lee (Socialtext), Wendy Lea (Get Satisfaction), Clint Oram (SugarCRM), Tien Tzuo (Zuora), Matt Brezina (Xobni)

SugarCRM LinkedIn
2009. SugarCRM follows Salesforce strategy. SugarCRM, an open-source Salesforce alternative, is trying to keep up with its rival. The newest version SugarCRM 5.5 is focused on the same areas as latest Salesforce versions: platform, social tools and mobile access. Of course, the most significant upgrade is the new integration platform Sugar Cloud Connectors, that allows to link SugarCRM to third-party business applications using Web services. As an example, the company introduced the LinkedIn connector, that allows to display LinkedIn-profile data on contact page inside SugarCRM. The new activity streams module Social Feeds is very similar to the recently unveiled Salesforce Chatter. In addition to short message exchange and status updates, it allows you to receive notifications about various actions in the system, such as invoice creation or customer data change.

Zoho Docs
2009. Zoho integrates Google Docs into CRM, Projects and Email. Still, Google should think about buying Zoho. And not in order to get rid of the competitor or to utilize Zoho services, but to attract this Indian developers team that can create 10 updates, while Google's team is working on one. For example, today in Zoho integrated Google Docs into its online services. No you can upload documents from Google Docs to Zoho Docs, attach documents from Google Docs to the records in Zoho CRM and Zoho Projects, view them in the Zoho editors and send Google documents in Zoho Mail emails. Why Google has not still implemented the ability to attach their documents to emails in GMail, and pages in Google Sites - it's not clear. Why Zoho integrates Zoho Docs, though its own document editors are even better - it's quite reasonable.

2008. Zoho CRM Goes Enterprise. Zoho has just announced an “enterprise” version of their customer relations management product. The new version adds a fairly sophisticated role-based security capability to the sales and marketing features that were already present, with a hierarchy of roles and permissions down to the field level.

2004. SugarCRM offers subscription service. Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary programs. To make money, the tiny, 10-person company is launching a set of support services for $149 per user per year. With a business model not unlike that of Linux distributor Red Hat, SugarCRM will continue to offer its software for free while collecting fees for installation services, training, warrantees, technical support and software patches. The company plans to introduce hosting services in October. Along with the launch of its services package, SugarCRM is introducing some software features, including a tool for importing data from rivals' programs and hooks into Microsoft's Outlook e-mail program.