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Samanage vs SpiceWorks
June 04, 2023 | Author: Michael Stromann
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Samanage is a cloud-based IT service desk and asset management platform that reduces your workload and helps you deliver fast, quality service. Reduce workload & prioritize service delivery time. Get full visibility & control of all hardware and software.
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Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.
Samanage and Spiceworks are both popular IT service management (ITSM) solutions, but they have key differences in terms of features, deployment options, and target audiences.
Samanage is a comprehensive cloud-based ITSM platform that offers a range of features such as incident management, problem management, change management, asset management, and service catalog. It provides a user-friendly interface and is known for its ease of use and flexibility. Samanage is suitable for organizations of all sizes, from small businesses to large enterprises.
Spiceworks, on the other hand, is a free, on-premises ITSM solution that caters to the needs of small to medium-sized businesses. It offers features such as ticketing system, inventory management, network monitoring, and community-based support. Spiceworks has a strong community of IT professionals who actively share knowledge and provide assistance, making it a valuable resource for SMBs.
See also: Top 10 IT Service Desk software
Samanage is a comprehensive cloud-based ITSM platform that offers a range of features such as incident management, problem management, change management, asset management, and service catalog. It provides a user-friendly interface and is known for its ease of use and flexibility. Samanage is suitable for organizations of all sizes, from small businesses to large enterprises.
Spiceworks, on the other hand, is a free, on-premises ITSM solution that caters to the needs of small to medium-sized businesses. It offers features such as ticketing system, inventory management, network monitoring, and community-based support. Spiceworks has a strong community of IT professionals who actively share knowledge and provide assistance, making it a valuable resource for SMBs.
See also: Top 10 IT Service Desk software
Samanage vs SpiceWorks in our news:
2015. SaaS ITSM service Samanage raises $16M
Samanage, the SaaS platform designed to assist customers in managing various internal assets, has recently disclosed securing $16 million in Series B investment. While the company initially focused on IT asset management, founder and CEO Doron Gordon emphasizes that the technology can be employed to manage assets across all departments within an organization, regardless of their relation to IT. Gordon envisions that after successfully organizing IT assets, the company can expand its reach to encompass HR, finance, facilities, and operations. This expansion brings Samanage into direct competition with established players like Zendesk, Freshdesk, and Salesforce.com.
2014. TeamViewer integrated with Spiceworks
The remote support tool, TeamViewer, has now been integrated with the IT Help Desk service provided by Spiceworks, an IT community platform. This integration allows users, specifically support agents, to create and join support sessions directly from the Spiceworks help desk. Customers can effortlessly connect with a simple click. The TeamViewer Management Console and TeamViewer client provide an overview of the ongoing Spiceworks sessions. Additionally, connection reports are now included within the corresponding ticket for easy reference. Spiceworks, which boasts a user base of over 5 million IT professionals, serves as a platform for connecting, managing technology environments, and staying updated on the latest technology products and services.
2010. SpiceWorks combines Service Desk, online-community and Marketplace
SpiceWorks - is an IT infrastructure management system for small businesses. It's currently being used by over 1,000,000 IT professionals. And one of the main reasons is that it's. The freemium model is absolutely fair as the advertising banner is displayed in the software web interface. But the most interesting thing about SpiceWorks - is an in-built community for IT professionals, which allows admins to solve many problems with the help of crowdsourcing. The community includes forum where you can ask for advice, groups for communication or collaboration, wiki with useful how-to articles and ratings of hardware and software with reviews. And, of course, this community is an excellent environment for running Marketplace, where IT vendors can promote their products (post special offers, news, articles) and communicate with their target audiences - IT professionals. ***
