Salesforce vs SharePoint
Last updated: February 24, 2017
SharePoint is a solution for content management and Salesforce is mostly for customer relationship management. But Salesforce also provides tools for sharing, managing and collaboration on files in real-time.
Most-popular CRM. Easy collaboration. Proven cloud platform. Salesforce.com offers everything you need to transform your business into a Social Enterprise, so you can connect to customers and employees like never before. With no software or hardware to install, you're up and running—and seeing a positive impact on your business—quickly.
SharePoint's multi-purpose platform allows for managing and provisioning of intranet portals, extranets and websites, document management and file management, collaboration spaces, social networking tools, enterprise search, business intelligence tooling, process/information integration, and third-party developed solutions. SharePoint can also be used as a web application development platform.
Latest news about Salesforce and SharePoint:
24.02.17. SharePoint Framework is generally available. Microsoft has released SharePoint Framework, that allows developers and administrators to build and deploy parts that are used by Office 365 users in their production environments. In practical terms, this means using web technologies to build apps on SharePoint that are agile, responsive and, more to the point, mobile friendly. SharePoint has been used as an application and development platform for a long time. It offers numerous sets of development and customization options. But the release of Framework is a big step in improving the SharePoint developer experience, which has often been characterized as clumsy and difficult.
15.11.16. Microsoft connects SharePoint Team Sites to Office 365 Groups. Microsoft is introducing SharePoint and Office 365 team sites integration - the new feature that allows to create connected SharePoint Online team sites in seconds. Here's how the new integration works. When someone creates an Office 365 Group, the service will automatically create a SharePoint team site (with the appearance controlled by the team site administrator) that can include pages, lists, libraries and team news. SharePoint team sites provide a place where teams can communicate, share documents and work together on projects. They are easy to use and enable users create a site for every project the team is working on. Team sites are accessible on all kinds of devices so can be used by mobile workers too.
06.10.16. Microsoft released SharePoint for Android. Though Microsoft is not actively competing on the mobile OS market already for two years (i.e. not pushing its WindowsPhone), it's still very slow in releasing Android apps. Only now the company is unveiling SharePoint mobile client for Android phones and tablets. The app provides the functionality to work with team sites, documents stored in SharePoint under the main categories of Sites, Links and People. To use the SharePoint app organizations need to have an Office 365 subscription that includes SharePoint Online, with support for SharePoint Server 2013 and SharePoint 2016 to be added later. Earlier this year Microsoft released SharePoint mobile apps for iOS and WindowsPhone (though the second app is still in preview).
21.06.16. Microsoft brings SharePoint to iOS. Microsoft launched a new mobile app for SharePoint customers aimed at bringing a company’s SharePoint-powered intranet portal and its content to users’ smartphones and tablets. The app is initially available on iOS – meaning it will work on iPhone and iPad – but it will arrive on both Android and Windows platforms before year end, Microsoft says. The app works with either SharePoint Online in Office 365 or SharePoint Server 2013 or 2016 in on-premises or hybrid scenarios. It features a Sites tab that lets you visit the SharePoint sites you frequent, so you can see recent activity, files, and access these files, lists, pages, and other content on those destinations. The app also works with other Microsoft mobile apps, the company notes. For example, when you click an Office document in the app, it will launch the corresponding Office mobile app; and when you view a document library on a team site, you’ll be taken to the OneDrive mobile app for iOS.
18.06.16. SharePoint adds new document libraries. Now that SharePoint 2016 is here, Microsoft is slowly releasing SharePoint Document Libraries to its commercial Office 365 subscribers using SharePoint Online. The new document libraries take SharePoint in a more user-friendly direction. They make it easier for users to access documents, edit document metadata and push content to the top of the document library. It's a big deal — which addresses persistent complains about previous editions of SharePoint around the difficulties of use. In the long run-up to the release of SharePoint 2016, Microsoft promised to focus on user experience.
14.03.16. SalesforceIQ integrates with Outlook. Salesforce integrated its SalesforceIQ intelligence product with Microsoft Outlook. The extension is called SalesforceIQ Inbox for Outlook. SalesforceIQ provides a link between CRM, email and the customer’s social data, pulling all of this information together inside the inbox where reps tend to be working anyway. What’s more, it doesn’t force them to switch between programs and manually compile the data or make connections themselves. The SalesforceIQ Inbox for Outlook product is available today for Outlook.com users for $25 per user per month. Outlook desktop integration is coming later this year.
08.02.16. Salesforce released new Lightning CRM with SteelBrick integration. Salesforce announced a new version of the Lightning CRM platform that includes built-in Wave analytics, intelligent email from its RelateIQ purchase and configure-price-quote features from its SteelBrick acquisition at the end of last year. In addition, the company announced a new built-in phone tool which allows sales people to make a call directly from Salesforce. It may not give it the power of Skype for Business just yet, but it’s a sign that they could be going after that market too at some point. This functionality is built into the application using Twilio’s Voice API. With all of this new functionality, Salesforce is trying keep customers inside of Salesforce. They can manage the customer relationship. They can provide intelligent integration with email that can drive actions automatically. They can create a quote, send out a contract for signature and even make phone calls without leaving the application.
18.12.14. Salesforce connects to file-storage services. SharePoint Online is the first. Salesforce announced the release of Salesforce Files Connect - the new centralized, universal file-sharing solution, that now offers access to SharePoint Online and SharePoint 2010 and 2013. It will also add access to OneDrive for Business. For now Salesforce doesn't say when it will connect with other file storage tools like Dropbox and Box, but it seems likely that we could see something of this sort in 2015. Google Drive has already been confirmed for the coming months. For the moment, the file share service for SharePoint Online and OneDrive for Business is included free of charge with Salesforce Enterprise, Unlimited and Performance editions. The same service with the SharePoint on-premises editions will cost $7 per user per month.
13.12.14. Salesforce enables enterprises to create their own App Stores. As companies develop more mobile apps, they need an organized way to distribute them and track usage. Salesforce announced a product today called AppExchange Store Builder that gives companies what they need: their very own AppExchange. Salesforce has packaged up the software they used to create AppExchange, the place where Salesforce customers and partners can distribute their apps. The idea behind this tool is to give customers a way to launch their own corporate app stores. They can also stock the store with customized apps they build themselves or they can include commercial apps such as Evernote or Salesforce.com. The customized AppExchange operates in exactly the same way as the one on the Salesforce.com website.
15.10.14. Salesforce unveiled Analytics Cloud. Salesforce.com unveiled its fifth cloud - Analytics Cloud, that is filling the business intelligence gap in Salesforce suite. It provides a graphical tool for viewing business analytics in an attractive and visual way on mobile devices and larger PC screens. You can slice and dice the data to create different views as you would expect and create a variety of connections between data, but it still uses standard database language like “join” and has database-style labels, and you still needed to build the connections to view the data. In other words, users would still need some training or knowledge to use it effectively. Analytics Cloud costs $125 /user/month.
08.10.14. Salesforce to add video support and new interface. A week before Dreamforce, Salesforce announced some important updates. The first new feature will allow companies to provide one-way video support to their customers. The customer service person won't see customers, but will be able to interact with his screen. Salesforce is also updating the CRM tool and giving it a more modern interface with new tools including tools not just for monitoring the sale, but for administration, and for those who require it, stepping them through the sales process. New tools include Today - a Google Now-like program that shows you all the appointments, tasks, the latest news related to your appointments that could be relevant, weather and so forth. There is also a notes tool, which lets you create a checklist with the swish of your finger.
19.06.14. Salesforce integrates with wearables. Salesforce believes that in the near future in the near future wearables (smart glasses, bracelets, watches and other things) will reshape business functioning - from office work to manufacturing. Therefore, they unveiled Salesforce Wear - the set of tools for developers, which allow to quickly integrate wearable apps with business applications on the Salesforce platform. For example, they suggest to create warehouse management apps for Google Class, access control and time-tracking apps for Android Wear, notification apps for Samsung Gear, etc. In addition, much attention is given to fitness bracelets (Fitbit, Myo, etc.). They say that permanent sitting in office - is the new smoking. Therefore, companies that care about their employees should at the corporate level manage physical activity of office workers using fitness bracelets.
30.05.14. New friends: Satya Nadella and Marc Benioff. Until now, it was hard to call Microsoft and Salesforce friends or even partners. Companies competed on the CRM market and didn't miss any opportunity to harm each other. Remember, Microsoft wanted to kill Salesforce with patent suites. And then the companies trolled each other with marketing tricks. But with coming of the new boss Satya Nadella everything has changed. Probably he decided that platform and office business is more important for Microsoft than CRM, and making friends with Salesforce is more profitable than competing with it. Yesterday the companies announced about the strategic partnership, which will result in integration of Office 365 and Salesforce CRM, porting Salesforce to mobile platform Windows Phone and Windows 8, as well as integration of cloud platforms Force.com and Microsoft Azure.
2013. Salesforce 1 - really cool thing for your business. In former times Salesforce was the CRM company. It was developing and selling the CRM system. Then this business become boring for Salesforce boss Marc Benioff and he engaged into platform games with Force.com. And now it looks like Mark decided just to do show business. Look, yesterday the Dreamforce conference which is recognized as the coolest IT event of the year, started. A ticket to this show costs $1200 and it will be attended by 70 thousand people. Good business. But how to entertain Dreamforce visitors (and all those customers, paying for Salesforce CRM and platform)? They need something really cool. At this time - it's Salesforce 1. It's not clear what it is exactly, but looks very impressive. Judging by the pictures and video, Salesforce 1 - it is a platform, network (or Matrix, if you like), which connects everything:
2013. Salesforce launches Private AppExchange - the own App Store for your company. Usually Salesforce unveils a bunch of new products and news at the November Dreamforce event, but this year they decided to start beforehand. Over the last couple of weeks, they have already launched the single sign-on service Salesforce Identity, announced the death of Do.com and few days ago - released Private AppExchange - the private app store that any company can create for its employees. And, in this store company can "sell" employees not just mobile apps, but also web-based services and desktop apps. It can contain both privately-built applications and third-party products, taken from the public AppExchange. At first glance, it look like a useful thing only for IT administrator who can create a list of allowed applications, provide app access to certain employees, monitor their usage and pay for all licenses from single place. But it's also suitable for employees. For example, they can write app reviews, discuss app performance with their colleagues and troll the administrator if app doesn't work as it should.
2013. Microsoft's social networks: Yammer vs SharePoint Newsfeed. Last year, when Microsoft acquired Yammer (the service for building enterprise social networks), it already had own the own social network based on SharePoint (now it's called SharePoint Newsfeed). And that's OK, because Microsoft bought Yammer not for the engine, but for the customer base and the image of social vendor. But now, it seems, Microsoft doesn't know what to do with two almost identical solutions. In June, Office 365 users got the opportunity to replace SharePoint Newsfeed to Yammer, and Microsoft continues to insist that Yammer - is its future and that soon Yammer will become the platform for all its business apps. But on the other hand SharePoint Newsfeed also continues to evolve. For example, today SharePoint Newsfeed app for Windows 8 has been launched. And it's very similar to Yammer app for Windows (guess where is what on the screenshots).
2013. Video: How to build company website in Microsoft Office 365. Perhaps for many people it will be a surprise, but Microsoft Office 365 allows to create a public website for your company (thanks to SharePoint Online component). The practice of building websites on SharePoint existed for a long time. But it was quite expensive (due to the cost of SharePoint licenses and Windows hosting). Second, SharePoint was originally designed for intranet portals, and for public sites it's not very appropriate. Therefore, only large companies (for whatever reasons) used SharePoint as a website engine. But with the appearance of Office 365 things changed to better. Having Office 365 subscription, small business owner can create a company website for free. And the only technical skills he needs - is Word editing. Watch the video:
2013. Salesforce buys marketing automation system ExactTarget for $2.5B. Everybody knows that CRM - is a hot market. Only lazy vendor doesn't develop CRM system. But the point is that if you compare the total global spendings for sales organization (the main function of CRM) and marketing spendings, the latter will be much higher. And IT-vendors always go where money flows. Therefore, the market of specialized marketing automation systems has emerged. How big is it? Judge for yourself: Salesforce paid $2.5 billion for one of the market leaders - ExactTarget. Moreover, it's not an attempt to kill the game, it's just an attempt to catch up with Oracle and Adobe, that already own more advanced marketing systems. The main functions of ExactTarget are: email-marketing, sms-marketing, landing-page development, organizing offline events and webinars. This is a great complement to Salesforce Marketing Cloud, which fully covers social media marketing.
2013. Salesforce Social.com - social ads management service. It turns out that a couple of years ago the Salesforce CEO, Marc Benioff, bought domain social.com (for $ 2 million). It's hard to imagine something more desirable for a man who loves beautiful domains and social technologies. And of course, for a long time he thought how to use put this domain, and finally he found the idea. He separated ad management part from the social publishing platform Buddy Media (acquired by Salesforce last year) and launched it as a separate service under the title Social.com. This service allow to optimize and run large-scale advertising campaigns on Facebook and Twitter, analyze their results and reduce the cost per lead. But probably the main news is not the launch of Social.com, but the integration of all marketing tools in Salesforce Marketing Cloud (Radian6, Buddy Media and Social.com). Watch the video:
2013. Video: Salesforce announces Customer Revolution. Last week Salesforce released a new mobile app Chatter, which has now become the primary mobile interface for employees not only to the social intranet, but also to the CRM system. In addition, the mobile Chatter is now more convenient communication and collaboration channel between company and customers. But just to say that the new app is "more convenient" - is not the Salesforce style. They came up with the whole legend of customer revolution that has already begun. They say that your customers are mobile and they already know how to use their phones. And at any time (when they have free time), they can destroy your business if they see that your company is not responsive enough to their problems and needs. This video will give you the creeps. Watch.