Oracle Sales Cloud vs SugarCRM


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Oracle Sales Cloud
Engage customers earlier and accelerate and close more deals using Oracle Sales Cloud's complete, innovative, and proven sales solution. Sales Cloud takes advantage of Oracle’s best-in-class cloud portfolio to offer a complete ecosystem of sales tools
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SugarCRM
SugarCRM is an alternative CRM system that is available in both open source and Commercial open source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
Comparing Oracle Sales Cloud vs SugarCRM is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that SugarCRM has better video than Oracle Sales Cloud



Ok, now let's compare the UI. Looks like Oracle Sales Cloud has more user-friendly interface than SugarCRM because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that SugarCRM is more popular than Oracle Sales Cloud

Now let's look at the recent activities of our competitors:

- IBM tightens integration with SugarCRM (in 2016)
- SugarCRM gets improved Search, Tagging (in 2016)
- Ellison conitues bumping Benioff: Oracle buys RightNow CRM (in 2011)
- Ellison to Benioff: That's your Cloud is False Cloud (in 2011)
- RightNow: CRM is dead (in 2010)
- SugarCRM 6 - cloudy open-source CRM (in 2010)
- SugarCRM follows Salesforce strategy (in 2009)
- SugarCRM becomes a part of Microsoft open-source strategy (in 2009)
- Sugar Express - SugarCRM on the Sugar Open Cloud (in 2009)
- SugarCRM Adds Hooks to Cloud Data Services (in 2008)

Looks like SugarCRM was recently more active than Oracle Sales Cloud (at least in our news). We also found some news, in which Oracle Sales Cloud and SugarCRM meet head to head:

2011 - Ellison conitues bumping Benioff: Oracle buys RightNow CRM to fight SugarCRM

Oracle RightNow CRM
As you probably remember, recently Oracle's boss Larry Ellison decided to give a lesson to Salesforce CEO Marc Benioff for his attacks on Oracle. At the recent Oracle OpenWorld conference Ellison not only banned Benioff in the event program but also announced the public cloud platform Oracle Public Cloud, which will provide either PaaS or SaaS services, including CRM (ie, will compete directly with Salesforce CRM / Force.com). However, it was shown only on the presentetion slides and Benioff had every reason to just joke at Ellison in his Twitter and sleep peacefully. But today, the Oracle's threat has become very real: Oracle for $1.5 billion has acquired RightNow, one of the leading SaaS CRM vendors.

Although, to be more precise, RightNow prefers to call its solution not CRM (Customer Relationship Management) but CEM (Customer Experience Management). How CEM differs from CRM - read here. RightNow CEM includes the customer web-service system, social tools and the solution for Call-Centers. And except the client system, RightNow has built the CEM-platform that allows to expand and integrate the base system - i.e. very similar to Salesforce.

Recall that Oracle's own SaaS CRM system - Oracle CRM OnDemand has been trying to compete with Salesforce for a long time, but it hasn't achieved much success.

2005 - Oracle to acquire Siebel for $5.8 billion to fight SugarCRM

Oracle will acquire its rival Siebel Systems in a deal worth $5.8 billion. Oracle executives said the mega-deal is intended as a "major beachhead" against archrival SAP, which is the world's largest business-applications seller. Siebel specializes in customer relationship management (CRM) software. Oracle said the Siebel acquisition will add 4,000 customers and 3.4 million CRM users. Oracle Chief Executive Larry Ellison said the deal was in part fueled by requests from partners and customers, such as General Electric, that wanted to hold a single company accountable for their applications and also ease the integration process. Oracle has made other purchases this year as well. In April, the company purchased retail software maker Retek for just under $500 million. In early July, Oracle bought pricing specialist ProfitLogic for an undisclosed sum. And last month, Oracle took a $650 million stake in Indian banking software maker I-flex Solutions.