Olark vs Zendesk


25
Olark
Experience the easiest way to boost your sales, help solve issues and understand your customers with Olark live chat. Find the fastest way to make a sale and keep customers happy. Solve their problems before they even have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
54
Zendesk
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Zendesk free open-source alternatives are osTicket, OTRS, Mantis
Comparing Olark vs Zendesk is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Ok, now let's compare the UI. Looks like Zendesk has more user-friendly interface than Olark because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that Zendesk is more popular than Olark

Now let's look at the recent activities of our competitors:

- Zendesk expands beyond the help desk (in 2016)
- Zendesk introduced Zendesk Message (in 2016)
- Zendesk acquired Business Intelligence service BIME Analytics (in 2015)
- New Zendesk Voice raises the bar for phone support (in 2014)
- Zendesk adds business intelligence tool (in 2014)
- Zendesk and HootSuite will help to survive in case of Zombie apocalypse (in 2013)
- Zendesk launched new self-service portal (in 2013)
- Zendesk and amoCRM call SaaS vendors to integrate (in 2013)
- Zendesk for iPad - Built For Mountains (in 2013)
- Why Helpdesk should be Social? (in 2012)

Looks like Zendesk was recently more active than Olark (at least in our news).