OTRS vs SpiceWorks


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OTRS
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. Like alternative solutions it is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
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SpiceWorks
Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more. All in one spot. All for free.
Comparing OTRS vs SpiceWorks is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Ok, now let's compare the UI. Looks like OTRS has more user-friendly interface than SpiceWorks because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that SpiceWorks is more popular than OTRS

Now let's look at the recent activities of our competitors:

- TeamViewer integrated with Spiceworks (in 2014)
- SpiceWorks combines Service Desk, online-community and Marketplace (in 2010)
- OTRS ITSM 2.0 - the first open-source ITIL certified solution (in 2010)

Looks like SpiceWorks was recently more active than OTRS (at least in our news). We also found some news, in which OTRS and SpiceWorks meet head to head:

2014 - TeamViewer integrated with Spiceworks to win over OTRS


Remote support tool TeamViewer is now integrated with IT Help Desk service combined with IT community Spiceworks. From now users (support agents) are able to create and join support sessions directly from the Spiceworks help desk. Customers can connect with a simple click. An overview of current Spiceworks sessions is available in the TeamViewer Management Console and TeamViewer client. Connection reports are added to the corresponding ticket. Spiceworks is used by more than 5 million IT professionals to connect with one another, manage technology environments and learn about the latest technology products and services.