Nimble vs Zoho CRM

May 25, 2023 | Author: Sandeep Sharma
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Nimble
Simple, Smart CRM for Office 365 and G Suite Teams. Turn Your Social Communities into Customers. Easily manage your contacts, calendars, communications, and social conversations with Nimble's social CRM.
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Zoho CRM
Zoho CRM is an alternative online software for SMB that empowers organizations with a complete customer relationship lifecycle management software for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Nimble and Zoho CRM are both popular customer relationship management (CRM) software solutions that help businesses manage their customer interactions and sales processes. However, they differ in terms of their features, user interface, and target audience. Nimble is known for its social CRM capabilities, integrating social media interactions and contact management to provide a holistic view of customer interactions. It offers features such as contact management, social listening, sales pipeline management, and email tracking. Nimble is designed for small and medium-sized businesses that prioritize social media engagement and relationship building.

On the other hand, Zoho CRM is a comprehensive CRM platform that offers a wide range of features, including lead management, sales forecasting, workflow automation, and customer support. It provides an extensive suite of tools to manage the entire customer lifecycle, from lead generation to post-sales support. Zoho CRM is suitable for businesses of all sizes and industries, offering scalability and customization options to meet diverse CRM requirements.

See also: Top 10 Online CRM software
Nimble vs Zoho CRM in our news:

2020. Zoho introduced Bigin - pipeline-centric CRM for small business



Alongside the widely-used Zoho CRM, Zoho has introduced Bigin, a new pipeline-centric CRM specifically designed and priced for the requirements of small and micro businesses. Bigin revolutionizes CRM by incorporating a user-friendly interface reminiscent of spreadsheets, making it accessible to anyone without prior CRM knowledge or the need for additional resources to implement the software. During the development of this product, Zoho identified that small businesses were often misled by vendors who offered stripped-down CRM features under the guise of being suitable for their needs. In contrast, Bigin includes crucial features such as multiple pipelines, integrated telephony, and workflow automation, providing small businesses with an optimal feature set for managing comprehensive customer-facing processes within their CRM. Notably, Bigin distinguishes itself as the most cost-effective CRM system currently available, priced at $7 per user per month with annual billing.


2018. Zoho CRM enables to convert website live-chats to phone conversations



Zoho has introduced significant updates to its integrated customer experience platform, Zoho CRM Plus. The latest version not only allows customers to engage with businesses through their preferred channels but also enables seamless channel switching for internal teams. Sales representatives can effortlessly transition from website live chats to phone conversations, support agents can handle calls directly from their ticket interface, and marketers can convert social media interactions into tickets for expedited issue resolution. With the new ASAP plug-in for Desk, customers gain access to quick answers from the company's knowledge base, the ability to create support tickets, and the convenience of chatting with support agents directly on the company website or mobile app. The introduction of Blueprint empowers businesses to build and automate processes that span sales, marketing, and support teams. For instance, a sales order Blueprint can involve both sales and support teams, automatically creating a ticket in Desk when a sales order is approved in CRM, and updating the sales order status to "Delivered" in CRM upon completion of the delivery process in Desk.


2018. Zoho's Zia learned to speak like Cortana


Zoho CRM 2018 has introduced a new update that enhances its AI-powered sales assistant, Zia, by adding voice capabilities. With this update, Zia can now interact with users through both voice commands and chat messages to perform various actions within Zoho CRM. Need to check your schedule for the day? Simply ask Zia. On the move and want to verify if you have enough inventory of a specific product before meeting a customer? Just ask Zia. Want to quickly mark a deal as Closed-Won after a phone call? Let Zia handle it for you. You can engage with Zia using either the voice interface in the Zoho CRM app on your iPhone or Android device, or through the chat bar in Zoho CRM on your desktop web browser. It's worth noting that Microsoft integrated its voice assistant, Cortana, into Dynamics CRM nearly three years ago.


2017. Zoho CRM Plus gets fresh new design



Zoho has introduced an update to its all-in-one customer engagement suite, Zoho CRM Plus. The latest version brings a refreshed interface and a streamlined user experience by eliminating unnecessary clutter. The app selector has been replaced with a new navigation bar located on the left side, offering improved accessibility. With the new Quick Links feature, users can quickly navigate to the specific part of the product they wish to access. Additionally, Zoho CRM Plus intelligently adapts to user behavior, prioritizing recently accessed records and placing them prominently under Recent Items. Furthermore, users now have the convenience of configuring settings for all Zoho CRM Plus apps in one centralized location. The update also introduces advanced filters for cross-app searches, allowing users to retrieve relevant data from different teams within their organization.


2017. Zoho CRM gets a Chrome extension for Gmail



Zoho has developed a Chrome extension that intelligently extracts relevant information from your Gmail and allows you to save it as leads or contacts in Zoho CRM. With Zoho CRM for Gmail, you can instantly view a comprehensive customer profile as soon as you open an email from them. This extension provides various functionalities, enabling you to perform multiple actions. You can choose to convert the extracted details into leads or contacts, and easily access additional information like attached tasks, previous call details, or notes from Zoho CRM. Furthermore, when you click on an email from existing leads or contacts, it displays their associated details. Available in 21 languages, Zoho CRM for Gmail facilitates the timely and accurate entry of lead and contact information into your CRM system, ultimately assisting you in enhancing your ROI.


2017. Zoho CRM gets sticky notes



Post-it notes have emerged as one of the most fortuitous inventions of our time. Numerous companies strive to replicate the influential nature of sticky notes in the digital realm. Zoho has now made this possible by incorporating them directly into Zoho CRM. These digital sticky notes are conveniently placed on top of your dashboard, serving as your personal workspace. Whether you want to jot down spontaneous ideas, organize your daily schedule, or record tasks and reminders, these sticky notes provide a space for capturing all the information you may need to reference later. Accessible in all editions of Zoho CRM, the sticky notes you create remain private and are not visible to other users within your CRM account.


2017. Zoho partners with LinkedIn to integrate Sales Navigator into Zoho CRM



Zoho CRM has gained a new competitive edge over other alternatives. It has introduced a feature called LinkedIn’s Sales Navigator for Zoho CRM, which enables users to network, prospect, and establish relationships within the system itself. With this integration, users can conveniently access all the professional information of their prospects directly from the CRM window, eliminating the need for tab switching. Zoho CRM users can now effortlessly retrieve information about their prospects, such as their profile details, company information, and recent activity updates, from LinkedIn without having to leave their CRM platform.


2017. Zoho CRM got AI assistant



Zoho has introduced Zia, an Artificial Intelligence-powered Sales Assistant for Zoho CRM. With Zia, users can receive notifications when something exceptional or problematic occurs within their sales operations. This intelligent assistant understands users' intentions and assists in accomplishing tasks more efficiently, eliminating the need for prolonged voicemails and unread emails. Over time, Zia learns the most frequent actions performed by individual users on Zoho CRM. Additionally, Zoho has introduced Blueprint, a platform for automating sales processes, and has enhanced two existing features: Zoho PhoneBridge, which integrates a customer's PBX system with Zoho CRM, and SalesSignals, which delivers real-time information about customer and prospect activities.


2016. Zoho CRM 2016 is now available


Zoho has unveiled the latest version of its Zoho CRM. This significant release introduces a range of new features, including multichannel sales, a dedicated email client for salespeople, a marketplace for developers to connect with end users, and more. With multichannel support for phone, email, live chat, social media, and in-person meetings, your team can maximize every interaction at a moment's notice. The newly introduced gamification layer, Gamescope, enables you to create peer-to-peer contests within your teams, making the sales process enjoyable. Utilize badges and trophies to reward best practices, keep your team motivated, identify top performers, and provide coaching insights through Advanced CRM Analytics. Additionally, Zoho Marketplace offers extensions from leading SaaS vendors, such as MailChimp, SurveyMonkey, Zendesk, Eventbrite, Box, DocuSign, SignEasy, Webmerge, and SMS-Magic.


2016. Zoho ContactManager teams up with Google Apps



Contact management service Zoho ContactManager has introduced a new feature, Google Apps Integration, which allows for seamless synchronization with Google applications while preserving the integrity of HTML tags and links. With this integration, your existing Google data, including users, contacts, and tasks, will be readily accessible within Zoho ContactManager. Any additions or modifications made in Google Contacts will be reflected instantly in Zoho ContactManager, and vice versa. By enabling synchronization and forgetting about it, Zoho ContactManager ensures that you are always up to date. Additionally, it offers the convenience of redirecting your Google emails straight to your inbox. Moreover, when combined with Zoho ContactManager, you can share your Google contacts and tasks with users within your organization based on their hierarchical roles.

Author: Sandeep Sharma
Sandeep is a marketing expert with a wealth of knowledge in various domains: customer relationship management, social media management, advertising, search engine optimization, website building, Sandeep has established himself as a multifaceted professional. He honed his skills while working at Salesforce and Hubspot, where he gained invaluable insights into the industry. Now, as the proud owner of a small advertising consulting agency, Sandeep continues to provide innovative and effective strategies to businesses, helping them thrive in the competitive landscape of digital marketing. You can contact Sandeep via email sandeep@liventerprise.com