Microsoft Dynamics 365 vs SugarCRM


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Microsoft Dynamics 365
With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start with just what you need to run your business—and delight your customers. And then add apps as your needs change. Microsoft Dynamics 365 free open-source alternatives are: SugarCRM, SuiteCRM, Compiere
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SugarCRM
SugarCRM is an alternative CRM system that is available in both open source and Commercial open source applications. Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
Comparing Microsoft Dynamics 365 vs SugarCRM is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that Microsoft Dynamics 365 has better video than SugarCRM



Ok, now let's compare the UI. Looks like SugarCRM has more user-friendly interface than Microsoft Dynamics 365 because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that SugarCRM is more popular than Microsoft Dynamics 365

Now let's look at the recent activities of our competitors:

- Microsoft integrated LinkedIn with Dynamics 365 (in 2017)
- Microsoft Dynamics 365 is generally available (in 2016)
- Microsoft to merge CRM and ERP into integrated cloud platform Dynamics 365 (in 2016)
- IBM tightens integration with SugarCRM (in 2016)
- MS Dynamics CRM update targets IoT (in 2016)
- SugarCRM gets improved Search, Tagging (in 2016)
- Microsoft Dynamics CRM 2016 - the most comprehensive upgrade ever (in 2015)
- Microsoft quietly launches Dynamics NAV ERP apps for iPad, Android, Windows 8 (in 2014)
- Microsoft Dynamics CRM adds social media marketing features (in 2014)
- Microsoft Dynamics CRM Online adds iPad, Yammer support (in 2013)

Looks like Microsoft Dynamics 365 was recently more active than SugarCRM (at least in our news). We also found some news, in which Microsoft Dynamics 365 and SugarCRM meet head to head:

2016 - MS Dynamics CRM update targets IoT . SugarCRM should better react


Microsoft released the Spring 2016 Wave update of its Dynamics CRM. This new edition of Dynamics CRM is a core element of Microsoft's digital transformation strategy. With it the company is enabling new personalized, proactive and predictive customer experiences. The update comes with a nod to the Internet of Things (IoT) with the unveiling of Connected Field Service, a preview offering that provides out-of-the-box IoT to field service capabilities. It offers enterprises the ability to monitor any IoT-connected device, pin-down anomalies and generate alerts that trigger automated responses to the perceived problem, or threat. Availability and proximity of service technicians with the right skills and tools are then matched against the service requirement and routed to customer locations to take preventive action.