LogMeIn vs Zoho Assist

2022. LogMeIn rebrands to GoTo



LogMeIn has changed its name to GoTo to simplify its product offerings in order to focuse specifically on small and medium-sized businesses, shifting away from targeting large enterprises. The name "GoTo" was derived from GoToMeeting, a company that LogMeIn acquired from Citrix in 2016, renowned for its videoconferencing and remote access software. As part of this rebranding, GoTo will primarily concentrate on two core products: Connect, a unified communications as a service (UCaaS) solution, and Resolve, an IT management and support tool. This strategic move allows for a streamlined product line, enabling easier evaluation for SMB customers and simplifying the sales process for resellers.


2019. LogMeIn is bought by investment fund for $4.3B



LogMeIn has reached an agreement to be acquired for $4.3 billion by affiliates of Francisco Partners and Evergreen Coast Capital Corporation. Bill Wagner, the president and CEO of LogMeIn, expresses optimism about the partnership with Francisco and Evergreen, foreseeing beneficial outcomes for the company in the future. The private equity firms will acquire a diverse portfolio of products, which includes unified communications and collaboration (UCC) solutions. In addition to LogMeIn's renowned remote desktop software, the company also owns other notable software such as Jive for social collaboration, GoToMeeting for web and video conferencing, and LastPass for password management services.


2018. LogMeIn acquired Jive Communications



LogMeIn, a renowned company providing conferencing services like GoToMeeting and join.me, as well as authentication and other online services for businesses and individuals, has announced its acquisition of Jive Communications for $342 million. It's important to note that Jive Communications should not be confused with Jive Software, which is a competitor to Slack. Jive Communications is a startup based in Utah, primarily focusing on enterprise VoIP, particularly hosted VoIP. With 20,000 customers globally, Jive Communications brings a range of unified communications services to the table, complementing and expanding on LogMeIn's existing collaboration products.


2017. Zoho Assist teams up with Spiceworks



Zoho Assist, an offering by Zoho providing remote support and remote access solutions, has partnered with Spiceworks, the largest community of IT professionals worldwide. This collaboration expands the array of free online tools accessible to sysadmins, network engineers, and technicians. As part of this initiative, Spiceworks has introduced a free remote support tool, leveraging the power of Zoho Assist. This tool eliminates the need for sign-up or login procedures and allows for instant remote support sessions with just a single click, without requiring any installation on the user's end. Customers can swiftly join the session by entering the provided session code. The connection is established securely over the internet using SSL encryption and functions seamlessly across firewalls and VPNs.


2017. Zoho Assist enables iOS remote access



Unlike Android, iOS has traditionally been challenging to provide remote support for due to the absence of screen sharing capabilities. However, with the release of iOS 11, Apple introduced the game-changing feature of screen sharing, revolutionizing iOS remote support. Today, Zoho Assist has announced the addition of remote customer support for iOS. This means that your customers can effortlessly join your remote support session using their iPhones or iPads. Zoho Assist has been designed to support iOS 11 right from its initial launch. Furthermore, the iOS mobile device support offered by Zoho Assist follows an affordable pricing model, with no limitations on the number of supported devices.


2017. LogMeIn acquires chatbot and AI startup Nanorep



LogMeIn, a company renowned for its remote access app, has made an acquisition of Nanorep, a startup specializing in chatbot development and AI-based tools that facilitate navigation through self-service applications. The acquisition was completed for a sum of $45 million. Nanorep's platform essentially aids in anticipating customer intentions while they navigate websites, particularly in situations such as technical support or searches. By doing so, it effectively reduces the number of steps required to achieve their desired outcome. As LogMeIn also recently launched its alternative CRM solution, Bold360, the integration of Nanorep's technology into Bold360 is expected to proceed alongside the continuation of Nanorep's existing business operations.


2017. Zoho Assist now allows to remotely connect to Android devices



The remote support application, Zoho Assist, has expanded its capabilities to include support for Android devices. With this updated app, customers can now share their screens in real-time while engaging in live chat during the support session. Notably, if your customer is utilizing a Samsung device, you can even remotely access their device with their consent. Furthermore, if you hold a Zoho Assist Professional license, you can initiate a remote session from any location, offering enhanced flexibility and convenience. This update enhances the capabilities of Zoho Assist, enabling you to deliver high-quality remote support to your customers, irrespective of the device they are using.


2016. Citrix sold GoToMeeting to LogMeIn



LogMeIn and Citrix's GoTo collaboration spin-off are set to merge in a $1.8 billion deal. This development follows Citrix's announcement 10 months ago about its intention to spin off the GoTo division, which focuses on collaboration, in order to refocus on its core virtualization business. Through this merger, LogMeIn and GoTo will significantly enhance their competitive position. The companies have plans to establish a stronger management team, align their go-to-market strategies, and consolidate their product lines into a unified portfolio. It is expected that the combined vendor will streamline its value proposition by eliminating redundant features and tools, potentially including GoToMyPC, which competes with LogMeIn's flagship remote desktop tool, and LogMeIn's join.me online meeting software.


2015. LogMeIn acquired whiteboard app Zamurai



LogMeIn has acquired Zamurai, a popular whiteboard app for the iPad, with the intention of expanding the capabilities of its online collaboration and meeting app join.me. Although Zamurai is currently available on the app store and has received recognition in the productivity app category, its future availability may be limited. LogMeIn plans to phase out the Zamurai name and integrate its technology into new versions of join.me's apps for the iPhone, iPad, and Apple Watch. Moving forward, the integrated technology will be exclusively offered through join.me. Existing Zamurai users will be provided with a migration path, allowing them to seamlessly transition to join.me. In addition to its whiteboarding functionality, Zamurai was actively developing real-time visual collaboration technologies. With the entire Zamurai team joining LogMeIn, this acquisition suggests potential future enhancements for join.me.


2015. Zoho Assist unveiled new customer console and two-way screen sharing for Mac users



The ongoing debate regarding the fate of Java continues, but users of the remote support application Zoho Assist can now join a remote support session on Mac OS without relying on Java. Zoho has introduced the Objective-C based Customer Console specifically designed for Mac users. This console has been meticulously developed by our lead developers at Zoho Assist over several months. With this new solution, you can ensure a seamless and efficient remote support experience while assisting Apple enthusiasts worldwide. The Customer Console is a lightweight application that can be quickly downloaded and run on your customer's Mac. It delivers a fast and intuitive user experience, aligned with the standards of the Mac UI. Furthermore, screen-sharing, previously available on Zoho Assist for Windows OS, is now also accessible on Mac. Simply click on your Technician Console, initiate a quick download, and within seconds, your screen will be shared with your customer.